[Hiring] Manager, Data and Analysis @Postpartum Support International

Role Description

The Manager, Data and Analysis is responsible for ensuring the integrity, timeliness, and utility of all data assets supporting the Hotline's key performance indicators, contractual reporting obligations, and internal decision-making. This role sits at the intersection of operations, quality, and strategy, leading the data management infrastructure from data design, data visualization, and data validation per the requirements and evolving Hotline needs.

• Interface routinely with HRSA stakeholders, PSI leadership, and cross-functional Hotline teams to present insights, track emerging trends, and deliver findings across reporting cycles.
• Lead the Hotline's quality improvement approach, managing the CQI Specialist, and monitoring the project's comprehensive quality improvement.
• Ensure compliance with all internal processes; work with the cross-functional team to monitor and improve outcome measures.
• Assess consumer satisfaction with services relating to the National Maternal Mental Health Hotline.

Qualifications

• Master's degree required in a relevant field (public health, social science, statistics, data science, or related discipline).
• Minimum four (4) years of experience with a focus on data and statistical analysis, analytic methods, and data management.
• Minimum one (1) year of experience in data/metrics analysis and trends projection for a call center, hotline, or comparable contact center environment.
• Demonstrated experience managing or leading teams in the areas of data utilization, analysis, and reporting.
• Training or demonstrated experience in visual design, interaction design, data visualization, or similar disciplines.
• Proficiency in data collection platforms, reporting tools, dashboards, and telecommunications or CRM systems.
• Ability to manage multiple concurrent priorities with minimal supervision in a fast-paced, remote environment.
• Excellent verbal and written communication skills; ability to translate complex data findings for diverse audiences.
• Strong attention to detail; adaptable and flexible in response to evolving program needs.

Requirements

• Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check (administered by HHS).
• Must be able to commit to the Postpartum Support International vision and be passionate about its mission.
• Must possess optimal (high) internet speeds and be able to maintain optimal speeds for the utility of operating systems and platforms.
• Strong analytical and data-driven mindset that translates into leadership and decision-making.
• Ability to inspire and develop team members to reach their potential and optimize productivity.
• Must be able to work under pressure and meet deadlines while maintaining a positive, solutions-focused attitude.
• Ability to travel as required for conferences, training, and other events.
• Ability to work flexible hours, including non-traditional schedules as needed.
• Excellent computer proficiency (Google Suite) and experience with relevant databases and data systems.
• Access to a quiet, secure, private office space for remote work.
• Maintain 24/7 mobile availability for response coordination and continuity of operations during emergencies.

Benefits

• A deep commitment to fostering a culture where everyone feels respected, valued, and supported.
• A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance.
• Ongoing professional development opportunities to help you grow your skills and expand your network.
• A comprehensive benefits package focused on your well-being, including medical, dental, and vision coverage.
• Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three).
• Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities.
• Comprehensive retirement plan option with an organization-provided match to support your long-term financial goals.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state, and local standards.
• Required to sit, stand, walk, speak, and hear while performing the duties of this job regularly.
• The position requires extensive computer use, so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.

In-Person Availability

• While this role is predominantly a remote position, travel and in-person meeting attendance are required up to two times per year for internal PSI meetings.
• Attendance as needed for contractually essential stakeholder engagements (estimated no more than twice per year).