[Hiring] Manager, Customer & Competitive Analytics @Tailored Brands

Role Description

We currently have an exciting opportunity for a Manager, Customer & Competitive Analytics to join the Tailored Brands Enterprise Analytics team. The Manager, Customer & Competitive Analytics will partner with Marketing, Corporate stakeholders, and senior leadership to define and execute a comprehensive program of customer and competitive analytics. This role will lead analytics across customer behavior and segmentation, customer service and voice-of-customer insights, competitive intelligence, market share, and competitive positioning.

This role will leverage Tailored Brands’ rich customer and transactional data to develop a deep understanding of customer behavior, shopping patterns, lifecycle, engagement, and changes over time, identifying opportunities to improve customer acquisition, retention, frequency, and value. The role will also combine these internal insights with third-party market and competitive data to assess Tailored Brands’ position within the market, identify emerging opportunities and threats, and translate complex information into actionable recommendations that drive customer and business performance.

The Manager, Customer & Competitive Analytics will be expected to:

• Develop analytical methodologies where established measures do not exist.
• Critically evaluate the quality and limitations of available data.
• Challenge assumptions and ensure recommendations are grounded in sound analytical thinking.
• Engage regularly with senior executives, including C-suite leaders.
• Embrace AI and emerging analytics technologies to accelerate analysis and improve productivity.

Qualifications

• Bachelor’s degree in a quantitative or technical field such as Computer Science, Economics, Finance, Statistics, Operations Research, Industrial Engineering, or equivalent relevant experience.
• 8+ years of experience in analytics, with progressive responsibility initiating, executing, and presenting complex analytical projects for cross-functional stakeholders.
• Demonstrated people leadership experience, with the ability to lead, mentor, develop, and motivate analysts.
• Exceptional critical thinking and problem-solving skills.
• Demonstrated executive presence and communication skills.
• Experience working with third-party market, consumer, competitive, or syndicated data sources.
• Fluent with complex SQL queries and dataset transformations across large datasets.
• Experience with quantitative customer and marketing analytics techniques.
• Deep experience with advanced data visualization tools such as Power BI, Tableau, or similar platforms.
• Strong proficiency using AI and emerging analytics technologies.
• Demonstrated project management skills and the ability to prioritize and manage multiple complex initiatives simultaneously.
• Strong communication and collaboration skills.
• Experience with Python and/or R for data analysis.
• Web analytics experience required, preferably Google Analytics.

Requirements

• Ability to sit and work at a computer keyboard for extended periods of time.
• Ability to stoop, kneel, bend at the waist, and reach daily.
• Able to lift and move up to 25 pounds occasionally.
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.
• Hours regularly 40 hours per week, as work dictates, from a remote office location.

Benefits

• Healthcare including medical, dental and vision.
• Retirement savings (401k with a company match).
• Income protection programs such as life, accident and disability insurance.
• Paid time off for sick leave, vacation, bereavement, jury duty, and holidays.
• Wellbeing program.
• Commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts.