[Hiring] Lead Business Analyst @Central Business Solutions, Inc

Role Description

Must-have Skills:

• A Lead BA with at least 4-5 years in the capacity as a Lead.
• Has worked in Transformation BA space and led/guided a team of BAs in a programme/project construct.
• Experience working in a large global organization (preferably in Banking).
• Understanding of Contact Center Domain or worked in any Banking domain that interfaces with Contact Center.

Good-to-have Skills:

• Chatbot & Voicebot exposure.
• NLU, LLM / GenAI exposure.
• RM Chat (WhatsApp).
• Genesys Cloud.

Comes with Technical Analysis Background.

Qualifications

• Lead BA experience.
• Experience in Transformation BA space.
• Team leadership experience.
• Experience in large global organizations.
• Understanding of Contact Center Domain.

Requirements

• 4-5 years of relevant experience.
• Experience in Banking or related domains.

Benefits

• Excellent assessment tool available: Skill Exam
• Access to job board: Job 360

Company Description

Central Business Solutions, Inc (A Certified Minority Owned Organization)

Address: 37600 Central Court Suite 214 Newark CA, 94560

Phone: (833) 247-8800

Fax: (510) 740-3677

Web: www.cbsinfosys.com