[Hiring] IT Operations Business Intelligence (BI) Analyst @Endava

Role Description

The IT Operations Business Intelligence (BI) Analyst II will provide production support in a complex application and data warehouse environment. Responsibilities include:

• Analyze, troubleshoot, and resolve failures.
• Provide clarity with in-depth data research and implement fixes.
• Collaborate with teams across IT to resolve complex issues and provide optimal solutions, with an emphasis on process improvement.
• Continuously enhance the stability and long-term performance of BI systems.
• Develop and update documentation, technical procedures, and knowledge articles.
• Increase proficiency and scope of involvement on all activities through guided and self-initiated learning.
• Participation in on-call rotation is required.

Qualifications

• Experience with Informatica or similar ETL tools.
• Experience with ActiveBatch or comparable enterprise scheduling tools.
• Hands-on experience supporting ETL data movement in a production environment, including analyzing, troubleshooting, and resolving failures.
• Ability to use workflow monitoring tools to identify failure points and trace issues back through workflow components.
• Experience interpreting workflow and session logs to determine root cause.
• Strong ability to write and interpret SQL across databases such as Oracle, Netezza, and DB2.
• Ability to collaborate with cross-functional teams to resolve issues and improve processes.
• Experience supporting routine and ad-hoc changes, including deployments.
• Proactive in process improvement, documentation, and knowledge sharing.
• Experience managing a ticket queue, including prioritization and escalation.
• Understanding of SDLC processes.
• Ability to navigate Linux/Unix environments, including directories, file permissions, and environment variables.
• Ability to read shell scripts and use tools such as the VI editor.
• Willingness to participate in an on-call rotation (one week every six weeks), including after-hours and weekend support, and resolving critical workflow failures.

Requirements

• Cloud data warehouse experience is a plus.
• Development experience in an operations or support role is a plus.
• Participation in both internal meetings and external meetings via video calls, as necessary.
• Ability to go into corporate or client offices to work onsite, as necessary.
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
• Ability to bend, kneel, crouch, and reach overhead, as necessary.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
• For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function.
• If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

Benefits

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options.
• Flexible Spending Accounts (Medical, Transit, and Dependent Care).
• Employer Paid Life Insurance and AD&D Coverages.
• Health Savings account paired with our low-cost High Deductible Medical Plan.
• 401(k) Safe Harbor Retirement plan with employer match with immediate vesting.