[Hiring] Informatics Lead @CenterWell

Role Description

The Informatics Lead solves complex business problems using data from internal and external sources to provide insight to decision-makers. You will work with analytics, IT, and departments across the organization to improve CenterWell programs and assets by analyzing the customer journey. You will work on problems of diverse scope and complexity ranging from moderate to substantial. You will report to the Director of Informatics.

The CenterWell Experience team supports the corporate initiative of enhancing the customer and associate experience across CenterWell segments. This team works with analytics, operations, finance, and digital teams to identify friction points and provide end-to-end visibility to how our customers work with our touchpoints and operations.

You will use your experience of data, modeling, optimization, and reporting tools. You will apply disciplined analytics to assess behavior and improve programs and products to maximize revenue growth and patient and associate experience. You will use advanced or predictive modeling to develop and test cases that improve the outcomes and quality of the programs we offer. You will contribute to more approaches to analytical models as you build knowledge of the business context in which you operate. You will analyze complex and diverse data, overseeing the analytics discovery, preparation, and delivery across the full life cycle of complex projects or solutions. You will promote to multiple units within the company at the appropriate level, impacting the business from mathematical concepts which have a potentially sizeable dollar impact on the business. You will advise executives to develop functional strategies (often segment specific) on matters of significance.

Use your skills to make an impact. Main Responsibilities Include:

• Be a subject matter expert to identify unique insights and solve complex challenges using a variety of data sources.
• Lead associates in the tasks of providing reporting, analytics solutions, and data science with the objective of optimizing performance and improving member experience.
• Build and present story-driven presentations based on analytics, drawing on advanced, in-depth knowledge and industry experience.
• Take ownership of complex process improvement and metrics development, and lead strategic direction of experience data and reporting.
• Upskill the Informatics team in data architecture and reporting.
• Be creative and anticipate around next steps in large projects.
• Must be passionate about contributing to an organization focused on improving consumer experiences and outcomes.
• Oversee projects, activities, and processes while collaborating with adjacent informatics and data science teams to experience reporting strategy and outcomes.
• Manage requests from team members and partners and set realistic expectations.
• Produce meaningful strategy and direction for influencing member engagement and outreach strategies through detailed analysis of user interactions and outcomes.
• Analyze causes behind data patterns and translate findings into applicable recommendations.
• Uncover data anomalies, discovering business insights and identifying opportunities through the use of statistical, algorithmic, mining and visualization techniques.
• Develop presentations around insights and tell compelling stories with the data, and deliver to members at all levels: strategic, tactical, operational, and throughout the company: marketing, operations, and finance.
• Communicate findings, orally and visually in a way that can be easily understood by business counterparts.

Qualifications

• Bachelor's degree and 7+ years of data analytics experience OR Master's degree and 4+ years of experience.
• Open-ended feedback analytics experience, applying leading tools and platforms to mine insights at scale.
• Experience with data analysis and engineering for analytics, predictive modeling techniques and using data to guide results and decisions.
• Advanced experience using SQL to analyze complex and diverse datasets, can identify analytics needs and own complex data analysis and transformation processes without oversight.
• Advanced reporting and visualization experience, expertise in Power BI or similar reporting tools like Tableau, Looker, or Adobe Analytics. Experience analyzing big and complex data sets within large organizations, including program evaluation and optimization.
• Experience using AI for analytics, incorporating tools into pipelines at scale to produce semantic analyses of datasets.
• Experience implementing measurement programs for large-scale projects.
• Experience explaining and presenting insights to senior leadership.
• Must be passionate about contributing to an organization focused on improving consumer experiences.
• This position requires working Eastern Standard Time hours.

Preferred Qualifications

• Analytics expertise within Health Insurance or Clinical Care settings.
• Direct Journey Analytics expertise.
• Consulting experience.
• Experience with Databricks or other cloud-based data transformation tools.

Requirements

• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.