[Hiring] Global Service Analyst @Johnson Controls

Role Description

The Global Service Analyst serves as the enterprise data steward for all upstream processes that directly impact On‑Site Service delivery and Service Maintenance Agreement (SMA) performance. This role holds primary accountability for data accuracy, compliance, and process integrity across Sensormatic’s cloud-based platforms, including ServiceMax (Field Service Management) and Oracle Subscription Management Cloud.

Through proactive data analysis, issue identification, and cross‑functional collaboration, the Global Service Analyst ensures system accuracy and process adherence that enable reliable service performance reporting and informed decision‑making. The role plays a key part in minimizing operational and financial risk by coordinating corrective actions with global process owners and driving sustainable improvements.

In support of timely and accurate SMA negotiations, this position manages the end‑to‑end lifecycle of a global portfolio of Service Maintenance Agreements—from financial and performance analysis through contract creation and ongoing maintenance in Oracle Subscription Management Cloud.

The Global Service Analyst partners closely with Sales, Service Operations, Order Management, Back Office Support, Billing, IT, and Data Governance teams, translating complex system and operational data into actionable insights, standardized processes, and measurable business outcomes that support continuous improvement.

Qualifications

• Associate or bachelor’s degree preferred in Business or Analytics related field or comparable Military training/experience.
• 3 – 5 years experience in collecting, analyzing, and reporting on large data sets.
• Project/Program management experience preferred.
• PMP or CAPM preferred.

Requirements

• Advanced personal computer skills: Power BI, Power Automate, Excel, SharePoint, Smartsheet, and familiarity with formulas and forms within the Microsoft Suite of applications.
• Leadership skills including influence management, team building, conflict resolution, organizational change management, and emotional intelligence.
• Ability to manage and direct multiple projects simultaneously to drive solutions that meet or surpass customer expectations on time and within budget.
• Ability to communicate effectively with varying audience groups and levels.
• Strategic agility: anticipating future consequences and trends accurately.
• Analytical skills to support the evaluation and interpretation of large data sets.

Benefits

• HIRING SALARY RANGE: $76,100 - 95,100 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
• This position includes a competitive benefits package.