[Hiring] Expert Business Analyst @Ciklum

Role Description

Ciklum is looking for an Expert Business Analyst to join our team full-time in the US. As an Expert Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow.

• A Senior Payment Business/System Analyst is one of the key roles within the Program aimed at consolidating multiple payment gateways into one target gateway platform.
• Strong USA Payments domain expertise and hands-on experience with TSYS card acquiring platforms is mandatory.
• Work closely with Business Stakeholders, Solution Architects, Data Engineers, Development, Migration, and QA Teams.
• Hands-on experience with payment platform migrations, the SAFe environment, and working at the Program level is highly preferable.
• Elicit, analyze, and document business, functional, non-functional, and transition requirements through discussions, workshops, and reverse engineering.
• Create and maintain BRDs, FRDs, user stories, acceptance criteria, use cases, and data process flows.
• Create documentation enabling the technical teams: Solution Architecture, Development, Data, and Migration teams.
• Provide functional expertise across the US Payment landscape, focusing on gateway technical processing.
• Analyze change requests, perform impact analysis, and identify and manage dependencies across streams.
• Conduct data analysis, data mapping, and scenario planning for migration.
• Support migration and UAT planning, test case reviews, defect triage, and production releases.
• Collaborate with QA teams to ensure requirements are completely covered through functional and integration testing.
• Define and document non-functional requirements in collaboration with the Solution Architects and QA team.
• Work with APIs, data flows, interfaces, and system integrations to translate business requirements into technical specifications.
• Actively plan and drive SAFe ceremonies including backlog refinement, PI and sprint planning, daily stand-ups, demos, and retrospectives.
• Maintain requirements traceability from business requirements through development, testing, and migration completion.
• Support investigation and resolution of production issues and business queries.
• Work with payment networks and industry standards, including Visa, Mastercard, and relevant regulatory/compliance requirements.

Qualifications

• Deep and wide knowledge of the USA Payment landscape.
• Payment processor background.
• Strong knowledge of the TSYS Acquiring platforms (such as Saratoga, Sierra, Summit); TSYS BETs and TSYS PPM.
• Knowledge of TSYS EIS 1080 (Authorization) and EIS 1081 (Settlement & Clearing).
• Understanding of card scheme rules, transactions (such as tipping, surcharges, split billing, DCC / FX at POS); Terminal vendor protocols Verifone, Ingenico etc.
• Understanding of card authorization, clearing, settlement, chargebacks, and reconciliation.
• Experience with tokenization and digital wallets such as Apple Pay and Google Pay.
• Experience working with Visa/Mastercard mandates and compliance changes.
• Experience with payment fraud, risk, or regulatory initiatives.
• Strong experience with data mapping and migration of complex platforms.
• SQL knowledge for data validation and analysis.
• 7+ years of experience as a Business Analyst / Business Systems Analyst.
• Deep expertise in the USA Payments domain, including regulatory compliance (such as ACH, PCI, etc.).
• Hands-on experience with TSYS card acquiring platforms.
• Technical background: SQL, API, system integrations, data flows, data analysis and mapping.
• Basic understanding of architecture principles.
• Experience with requirements elicitation and documentation, creation of BRD, FRD, user stories, acceptance criteria, process and data flows at the appropriate technical level.
• Experience with UAT, integration testing, defect management, and release support.
• Strong proven experience leveraging AI throughout the SDLC and BA/SA workflows.
• Experience working in Agile/Scrum/SAFe environments.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Experience with Jira and Confluence, Azure DevOps.
• Ability to maintain at least six (6) hours of daily working-hour overlap with North American business hours.

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment.
• Growth focus: Take on large-scale projects with a global impact and expand your expertise.
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications.
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies.
• Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans.