[Hiring] EDI/Data Specialist @Brown & Brown Insurance

Role Description

The Data/EDI Specialist is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in health care reform compliance, automated benefits enrollment, and other needs for automation. The incumbent is responsible for carrying out and overseeing various aspects of that software implementation process, including:

• Data analysis/audits
• EDI configuration
• Testing
• Training
• Presentation of work to customers

The candidate must also be very detail and deadline oriented. The Data/EDI Specialist works directly with customer contacts.

How You Will Contribute

• Audit and upload data for moderately (or greater) complex new customer website implementations or on an ongoing basis for existing customers.
• Create and configure new and existing EDI files for moderately (or greater) complex customer websites (using third party software), following established SOPs and best practices.
• Primarily responsible for final testing and auditing of own work and others, Analyst, and Senior Analyst configured EDI of low to moderate complexity software to ensure proper functioning, with oversight.
• Strong ability to interpret and follow SOPs, and assist with providing guidance on the development of SOPs, and provide SOP process improvement considerations for primary platform.
• Build courteous and successful relationships with customers, vendors and carriers to improve customer retention.
• Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed.
• Maintain working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.
• Accountable for individual quality assurance on low to moderate complexity EDI builds.
• Anticipate and respond to customer support questions as assigned and work directly with customers.
• Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
• Follow department guidelines, policies and procedures; including professional development and continuing education required for valid licensing.
• Primarily responsible for providing training and mentorship of Analyst and Senior Analyst.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
• Pursue a course of personal, professional development.
• All other duties as assigned.

Qualifications

• Associate’s, or Bachelor’s degree, or equivalent work experience
• 2-5 years of applicable software implementation experience
• Ability to readily learn and apply new information/concepts
• Proficient with MS Office Suite
• Experience working with personal computer database applications
• Exceptional telephone demeanor, professional approach to problem-solving
• Ability to maintain a high level of confidentiality
• 2-4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors (preferred)
• 1-2 years of experience with employee data file manipulation and EDI file development (preferred)

Requirements

• Ability to obtain licensure in Life and Health Insurance (preferred)

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Company Description

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.