[Hiring] Digital Analytics Analyst @Great American Insurance Group

Role Description

The Customer Insights & Analytics team is seeking a Digital Analytics Analyst to support customer-focused initiatives across the organization. This is a mid-level role requiring both hands-on technical skills and strategic thinking. The position is responsible for implementing digital analytics tools, contributing to measurement strategy development, and translating complex data into clear, actionable insights.

• Partner with cross-functional teams to ensure data quality.
• Develop meaningful dashboards.
• Influence decision-making through structured analysis and data storytelling.

Key Responsibilities

• Develop and implement data analysis strategies aligned to business objectives.
• Define, implement, and validate key performance metrics and KPIs.
• Configure and maintain digital tracking across platforms and analytics tools.
• Perform complex analysis across large and disparate datasets.
• Build dashboards and reports that clearly communicate insights and trends.
• Identify actionable insights that improve customer experience and inform strategic decisions.
• Translate data into clear, compelling narratives for stakeholders.
• Partner with business and product stakeholders to translate objectives into measurement strategies and requirements.
• Write user requirements, use cases, and documentation to support analytics implementation and reporting.

Qualifications

• 3+ years of experience in digital analytics, product analytics, or data science.
• Background working with behavioral analytics tools (Quantum Metric a plus, or similar platforms).
• Hands-on expertise implementing and managing analytics through Google Tag Manager, including dataLayer design and governance.
• Familiarity with consent management platforms (e.g., TrustArc or similar) and privacy regulations (e.g., CCPA and GDPR).
• Proficiency working with cloud data platforms such as Snowflake or BigQuery.
• Skilled in building dashboards and visualizations in Power BI or Tableau.
• Exposure to A/B testing, experimentation frameworks, or optimization methodologies.
• Track record supporting cross-functional teams including Product, UX, IT, and Marketing and Branding.

Requirements

• Proactive ownership mindset with the initiative to drive work forward and see tasks through to completion.
• Forward-thinking approach, anticipating downstream impacts and planning accordingly.
• Strong analytical thinking with a structured, methodical approach to problem-solving and root cause analysis.
• Skill in synthesizing stakeholder questions, requirements, and ideas into meaningful, measurable metrics.
• Capability to distill complex data into clear, actionable insights that drive business and customer impact, with a disciplined focus on meaningful metrics over surface-level reporting.
• Comfort working in a fast-paced, multi-stakeholder environment within a small, high-impact team.
• Curiosity and persistence to explore data beyond immediate requests, investigate patterns, and uncover underlying drivers of behavior, contributing to the advancement of an enterprise behavioral analytics practice.
• Ability to learn complex concepts and tools quickly, take initiative, and apply guidance effectively.

Benefits

• Competitive benefits packages for full-time and part-time employees.
• Full-time employees have access to medical, dental, and vision coverage.
• Wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Paid Time Off and paid holidays for full-time and eligible part-time employees.
• 401(k) plan with company match.
• Employee stock purchase plan and commuter benefits.