[Hiring] Data Services Generalist @Branching Minds

Role Description

The Data Services Generalist at Branching Minds is a flexible role designed to support customer data needs across the lifecycle, supporting both new customer implementations and ongoing data services. This role will flex to provide hands-on support where needed most, whether that’s managing implementations during peak onboarding seasons or supporting existing customers’ data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform.

What You'll Do

• Guide customers through the data onboarding process, including data integration and platform configuration.
• Work with designated customers to understand their goals, data systems, and integration needs, translating them into BRM platform requirements.
• Connect customer systems (rostering, assessments, student tracking, etc.) to the Branching Minds platform.
• Create, execute, and adapt implementation plans to fit the unique needs of each customer.
• Maintain regular communication with customers regarding implementation progress, data ingestion, and configurations.
• Monitor, troubleshoot, and escalate data issues during implementation, proactively identifying risks.
• Document and track implementation processes and decisions.
• Act as a liaison between district partners and internal teams, advocating for customer needs and providing feedback to improve processes.
• Provide exceptional customer support via live chat, email, video calls, and phone regarding ongoing data needs.
• Resolve customer data inquiries promptly and effectively, adhering to KPI targets.
• Review, validate, and ingest incoming customer data files, providing targeted feedback on errors or formatting issues.
• Maintain accurate customer data profiles, including their systems, file formats, and integration details.
• Support Customer Success Managers in addressing ongoing customer data needs and facilitating district expansions.
• Facilitate regular outreach to ensure timely data file sharing.
• Execute the escalation process for data issues, coordinating across internal teams and ensuring timely customer communication.
• Support customers with new integrations, changes in data-sharing, and offboarding when needed.
• Act as a subject matter expert on BRM data processes, translating technical concepts for non-technical users.
• Deliver ongoing data support for districts, ensuring their needs are met effectively.
• Additional responsibilities may be assigned as needed.

Qualifications

• 2-3 years of experience providing exceptional customer-facing data support.
• Effectively translate data and technology concepts to a non-technical audience.
• Knowledge of and ability to interpret EdTech data: rostering, demographics, assessment, and SIS data.
• Great at prioritizing multiple needs and organizing time to complete tasks in a timely manner.
• Love data tracking and maintenance.
• Microsoft Excel = your happy place.
• Have great oral, written, and interpersonal skills, providing a high level of customer service.
• Eager to enhance and grow your technical skill set.
• Passionate about improving education and committed to equity of success for all learners.
• Comfortable with the dynamic, fast-paced culture of a startup, and able to remain organized when faced with multiple priorities.

Requirements

• Proficiency with data validation, transformation, and troubleshooting in Excel/Google Sheets.
• Familiarity with SQL and database querying for data validation and troubleshooting.
• Experience working with data integration tools, APIs, or SFTP file transfers.
• Ability to interpret and troubleshoot CSV/flat files, XML, and JSON formats.

Interview Process

If we are a match, you can expect a total of 3 steps in the interview process after the initial application:

• 30-minute Phone Screening with the Senior Director of Implementation & Data Services.
• 60-minute Asynchronous Skills Interview facilitated by the Senior Director of Implementation & Data Services, which includes data and writing prompt activities.
• 60-minute Group Interview with members of the Implementation & Data Services Team.

Benefits

• Fully remote!
• Base annual compensation for this role is based on experience, level of expertise, and geographic location.
• An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and students.

Our Commitment to Diversity, Equity & Inclusion

At Branching Minds, a diverse, inclusive, and equitable workplace is one where everyone, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, professional and life experiences, disabilities and abilities; feels valued and respected. We are proud to be an equal opportunity employer that is committed to continuing to create a diverse, inclusive and equitable environment.

Our Commitment to People with Disabilities

Branching Minds is committed to disability inclusion and to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].

E-Verify

Branching Minds participates in the E-Verify program, which is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies the employment eligibility of newly hired employees by comparing information entered by the employer on the Form I-9, Employment Eligibility Verification, against records available to DHS and SSA to confirm employment eligibility.