[Hiring] Data Quality Specialist II, Customer Onboarding @Cencora

Role Description

The Data Quality Specialist II, Customer Onboarding will be responsible for data integrity, setup accuracy, and analysis throughout the onboarding lifecycle to enable a seamless customer experience. You will play a key role in supporting onboarding activities by:

• Auditing and validating customer master data.
• Creating Master Load Templates (MLTs) from customer-provided documentation.
• Establishing appropriate credit parameters.
• Finalizing account setups for successful customer orders.

This role is ideal for someone who thrives in a detail-driven environment and is passionate about maintaining high standards of data accuracy within customer master data management and onboarding workflows.

Responsibilities

• Data Auditing & Validation: Audit and validate all SAP customer master fields for onboarding records to ensure accuracy, consistency, and compliance with organizational standards.
• Advanced Documentation Analysis: Lead the analysis of customer-submitted documents to extract and interpret essential data elements, determining setup parameters that align with customer needs.
• Quality Assurance Champion: Conduct meticulous quality checks to safeguard data integrity, identifying, troubleshooting, and resolving discrepancies or errors to ensure all data is complete and reliable.
• Data Integrity Maintenance: Identify and correct discrepancies in customer master data, ensuring high-quality standards for data accuracy and integrity.
• Collaboration: Partner closely with cross-functional teams, sales, and Customer Engagement Managers to clarify data requirements and resolve any issues related to data input.
• Data Management: Organize and maintain comprehensive records in accordance with company policies, ensuring data is structured and readily accessible for future analysis.
• SAP Expertise: Utilize advanced SAP skills to input, validate, and maintain customer master data and support onboarding processes.
• MLT Creation: Create Master Load Templates (MLTs) based on customer input gathered through document collection processes, ensuring alignment with operational and regulatory requirements.
• Documentation Management: Review and analyze customer documentation to determine load parameters.
• Threshold Credit Setup: Assess and determine credit parameters for new accounts under a specified threshold, ensuring adherence to company policies and procedures.
• Existing Account Adjustments: Review, analyze, and update credit parameters based on existing accounts.
• Account Readiness: Finalize the setup of customer accounts in SAP, ensuring all required data fields are completed and accurate to permit ordering.
• Task-Driven Assignments: Complete specific data entry assignments tied to onboarding workflows while adhering to priority and quality standards.
• Error Identification and Resolution: Identify and escalate data discrepancies or incomplete information to Data Quality Specialists for resolution, ensuring timely corrections.
• Data Updates: Perform updates to customer master records as needed, ensuring compliance with organizational standards.

Qualifications

• College degree or equivalent work experience.
• Previous experience in customer onboarding or account setup processes.
• Knowledge of customer master data fields and workflows.
• Familiarity with regulated industries such as healthcare, pharmaceuticals, or logistics is a plus.
• 3–4 years of experience in a data quality, data management, or customer onboarding role.
• Hands-on experience with SAP customer master data is highly preferred.

Skills and Knowledge

• Strong proficiency in SAP, particularly in customer master data fields and account setup workflows.
• Exceptional attention to detail with strong auditing, validation, and data management skills.
• Proficient in analyzing and interpreting documentation to extract relevant data elements and ensure accuracy in data entry.
• Strong analytical and problem-solving skills to identify and resolve data discrepancies effectively.
• Excellent verbal and written communication skills to collaborate with teams and interact with stakeholders.
• Strong organizational and time-management skills to handle multiple tasks and meet deadlines.
• Familiarity with document collection workflows and credit assessment processes.
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and reporting.
• Self-motivated with a commitment to maintaining high data quality standards.
• Collaborative and team-oriented, with the ability to work effectively across departments.
• Adaptable to a fast-paced environment and changing priorities.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and mentorship opportunities.
• Participation in employee resource groups and volunteer activities.