[Hiring] Data Collection Systems Developer @ICF

Role Description

ICF is seeking a Data Collection Systems Developer to work on a national technical assistance project. The purpose of this project is to develop and maintain a national case coordination program which provides child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody.

• Support the project by providing development and maintenance of the project’s data and case management tracking system.
• Provide support, technical assistance, and consultation to the Operations team.
• Demonstrate experience in systems maintenance and strong customer service skills.

Key Responsibilities

• Customize and maintain the case tracking system based on requirements of the project.
• Integrate external systems with SharePoint by pulling data from other sources and automating data exchange using Power Automate, Microsoft Graph API, or custom scripts.
• Automate data synchronization across platforms to ensure accurate and timely updates in SharePoint.
• Design, build, and maintain SharePoint sites, lists, libraries, and data-collection forms.
• Develop automated workflows in Power Automate for process efficiency, notifications, and data synchronization.
• Create user-friendly data entry interfaces using SharePoint Online, Power Apps, and Microsoft 365 tools.
• Manage permissions, content structure, and data governance in SharePoint.
• Troubleshoot system issues, resolve SharePoint errors, and optimize performance.
• Collaborate with program teams, IT, and stakeholders to gather requirements and deliver effective solutions.
• Develop documentation, SOPs, and user guides for SharePoint systems and automated workflows.
• Ensure scalability, security, and compliance with organizational data policies.
• Troubleshoot case management system issues and provide user support.
• Assist with data extraction and reporting.
• Contribute to project reporting, evaluation activities, data collection, and continuous quality improvement.

Qualifications

• Bachelor’s degree.
• 3+ years of intermediate experience documenting system requirements and customizing technology solutions to meet requirements.
• 3+ years experience working with SharePoint, Power Apps, Power Automate, spreadsheets, including conditional formatting, filtering, sorting, and the use of functions.
• 1+ years of experience with Power Apps for form customization and user interface development.

Preferred Skills

• Advanced proficiency in SharePoint Online development (sites, lists, libraries, content types).
• Advanced experience with Power Automate (cloud flows, approvals, automated notifications, integrations).
• Familiarity with Power Apps for form customization and user interface development.
• Experience with Microsoft 365 tools: Teams, OneDrive, Excel, Forms, and Dynamics (optional).

Professional Skills

• Ability to create data structures, workflows, and business process automation.
• Ability to analyze requirements and translate them into functional system designs.
• Strong troubleshooting and problem-solving skills.
• Excellent communication, documentation, and collaboration abilities.
• Proficient in use and customization of legal case tracking software.
• Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
• Ability to gather, organize, and synthesize information for application in technical assistance delivery.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to multi-task and maintain high-quality results in a fast-paced environment.
• Excellent verbal, interpersonal and written communication skills.
• Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacy.
• Proficient with MS office applications (i.e. SharePoint, Power Apps, Power Automate, Word, Excel, and PowerPoint).

Pay Range

The pay range for this position based on full-time employment is: $74,090.00 - $125,954.00.