[Hiring] Data and Automation Program Coordinator @THERAPY 2000

Role Description

The Data & Automation Program Coordinator supports the Automation Team by owning the execution, coordination, and follow-through of both data operations and project/process improvement initiatives. This role ensures that accurate data flows reliably into reporting and dashboards while simultaneously driving day-to-day execution of projects, documentation, and operational improvements.

This position translates strategic direction into actionable work, maintains operational discipline across multiple initiatives, and supports scalable, data-informed decision-making across the organization.

This is a fully remote role; however, candidates must reside in Texas due to occasional in-state travel and team alignment.

Key Responsibilities

• Data Operations & Reporting Execution
  • Perform daily and weekly extraction of raw data from various company systems and sources.
  • Assist in the manual cleaning and formatting of datasets to ensure they are ready for analysis.
  • Execute routine, recurring reports (daily/weekly/monthly) to track service levels and departmental KPIs.
  • Monitor existing dashboards for discrepancies or visual errors.
• Project & Program Execution
  • Manage incoming project requests through intake, tracking, prioritization, and follow-up.
  • Coordinate day-to-day execution of active projects, ensuring deliverables progress according to scope, timelines, and priorities.
  • Identify stalled items, risks, or dependencies early and proactively drive resolution or escalation.
  • Track milestones, decisions, and action items across multiple concurrent initiatives.
  • Act as a liaison between operational teams, IT, billing, clinical leadership, and external partners as needed.
• Operational & Meeting Support
  • Provide administrative and coordination support for IT, operations, and project meetings. Prepare and maintain agendas, notes, decisions, and action items, capturing requirements and next steps.
  • Follow up with stakeholders to ensure completion of assigned tasks and commitments.
  • Prepare project updates and summaries, including charts and presentation materials for leadership and operational meetings.
• Documentation, Process & Change Support
  • Assist in the testing and documentation of new automation tools and software implementations.
  • Maintain up-to-date process documentation, SOPs, job aids, and shared reference materials.
  • Manage feedback trackers, forms, dashboards, and project artifacts.
  • Ensure documentation is organized, accessible, and consistently maintained.
  • Support change management efforts, including training materials, communications, and rollout planning.
  • Serve as a first point of reference for questions related to solutions in production by directing users to shared resources and documentation.

Qualifications

• Required
  • High level of proficiency in Microsoft Excel or Google Sheets (Pivot Tables, lookup functions, formulas).
  • Strong proficiency in Microsoft tools including Teams, Planner, OneNote, SharePoint, and Power Automate.
  • Exceptional organizational, documentation, and follow-up skills.
  • Proven ability to manage execution across multiple workstreams simultaneously.
  • High attention to detail with a strong focus on identifying inconsistencies in large datasets.
  • Excellent written and verbal communication skills.
• Preferred
  • Familiarity with SQL (basic queries) or BI tools such as Power BI or Tableau.
  • Experience supporting healthcare, clinical, or operational environments.
  • Background in project coordination, operations, process improvement, or data operations.