[Hiring] Data Analyst Specialist @Wellhub

Role Description

We are hiring a Data Analyst Specialist in our CX Insights team in Brazil! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil.

As a Data Specialist focused on Customer Experience Strategy, your main goal is to optimize the performance of different CX areas. You'll be responsible for:

• Identifying global opportunities and proposing action plans to maximize the results of the CX operations and initiatives.
• Keeping a close relationship with other areas to guide Wellhub service and product improvements.

This role suits those who are analytically strong, proactive, and want to make an impact by turning these opportunities into actions.

Your Impact

• Collaborate with cross-functional teams to understand business objectives and goals related to current OKRs, focusing on resolution time, operational efficiency, and customer perception.
• Partner with team leaders globally by providing analytical insights through accessible business-oriented data sets and visual data dashboards.
• Conduct strategic analysis aiming at performance optimization (efficiency and quality of the CX operation).
• Think outside the box to consolidate, structure, and analyze data (qualitative and quantitative) related to customer service to identify opportunities and valuable insights to help achieve company OKRs.
• Communicate with business stakeholders and propose and implement action plans to achieve the area’s targets.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Qualifications

• Experience analyzing large datasets and synthesizing insights into actionable business recommendations.
• Skilled in managing requests, pushing for prioritization, and driving high-impact results.
• Proficiency in translating complex business questions into efficient, actionable SQL code.
• Familiar with version control best practices (Git) applied to data projects.
• Expertise in building advanced dashboards using tools like Looker ML, Metabase, or PowerBI.
• Strong knowledge of data science techniques, including regression, segmentation, and forecasting.
• Excellent English skills with the ability to bridge the gap between technical and non-technical teams.
• A proactive, curiosity-driven problem solver with a focus on critical thinking and execution excellence.
• Proficiency in Python for data analysis and automation is considered a plus.

Requirements

• Proficiency in SQL and Business Intelligence Tools are mandatory requirements.

Benefits

• Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more.
• A complete emotional wellbeing program with personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
• Health, dental, and life insurance.
• Flexible work options to give you the freedom to work in a way that suits you.
• Flexibility in defining schedules that align with time zones, team needs, and personal routines.
• Paid time off after 6 months, additional 3 days off per year, and an extra holiday for your birthday.
• 100% paid parental leave for all new parents, with extended leave for parents giving birth.
• Access to world-class platforms, interactive sessions, and personalized development roadmaps.
• A culture that empowers you to take ownership of your role and your wellbeing.