[Hiring] Data Analyst Lead @Manpower/itec

Role Description

This project team supports key IT/IS initiatives to enhance and sustain the ServiceNow Configuration Management Database (CMDB) as a foundational element of security controls and technology-governance processes.

The CMDB Data Analyst Lead will play a critical role in managing governed configuration data, ensuring CI quality, and maturing the CMDB in alignment with the Common Services Data Model (CSDM). The analyst will perform hands-on analysis and data management across multiple authoritative sources, both integrated and non-integrated, including SCCM, Intune, Azure, AWS, and on-prem discovery tools. This role partners closely with architecture, discovery, development, and subject-matter experts to improve CI completeness, accuracy, and alignment to CMDB/CSDM standards.

Job Responsibilities:

• Analyzing and managing bulk CI data, evaluating data inputs used for Discovery versus manual effort estimates.
• Assisting with story refinement, and proactively identifying data-quality risks and reconciliation issues.
• Support troubleshooting of Discovery identification and CI-matching through the ServiceNow Identification and Reconciliation Engine (IRE) and collaborate in the governance of new data sources and data-domain standards.

Qualifications

• Experience with service-mapping approaches (top-down, tag-based, and query-based) as well as managing dynamic CI groups and supporting technology service offerings.
• Strong ownership of data accuracy, a governed-data mindset, and clear communication of risks and insights to project leadership are essential.
• Hands-on experience (2+ years) working directly with the ServiceNow CMDB in a governed environment.
• Strong knowledge of CMDB taxonomy and the Common Services Data Model (CSDM).
• Proven experience analyzing, managing, and reconciling CI data across diverse authoritative sources.
• Familiarity with ServiceNow Discovery concepts, identification logic, and the Identification and Reconciliation Engine.
• Ability to collaborate with technical and operational stakeholders to troubleshoot data issues and improve CMDB quality.
• Strong analytical skills, attention to detail, and ownership of data accuracy and governance outcomes.
• Relevant ServiceNow certification preferred (e.g., CMDB, Discovery, or CSDM-related).

Requirements

• ServiceNow CMDB/CSDM – Advanced
• ServiceNow Discovery & Mapping – Intermediate
• Data Analysis – Advanced
• Data Management & Governance – Advanced
• ServiceNow – Intermediate

Desired Skills

• A ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) certified individual would be highly preferred.
• Ideally 2+ years of hands-on ServiceNow CMDB experience and with a multi-source CMDB (SCCM, Intune, Azure, AWS, on-prem discovery).