[Hiring] Data Analyst @NTT DATA, Europe & LATAM, Branch in USA, Inc.

Role Description

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Data Analyst to work remotely from San José, Costa Rica with our global client.

• Collect, consolidate, and analyze operational data from IT Country Office support processes and service management platforms.
• Design, develop, and maintain Power BI dashboards, periodic operational reports, and KPI scorecards for management review and decision-making.
• Build and maintain queries, data models, and reusable datasets to support reporting accuracy, traceability, and consistency.
• Integrate data from REST APIs and other approved sources to automate data refreshes, reduce manual effort, and improve reliability of operational metrics.
• Transform data sources for data analysis, reporting automation, data quality checks, and repeatable operational workflows.
• Document and map operational processes based on KPIs, reports, and service management needs.
• Monitor and report operational compliance based on defined KPIs, thresholds, service indicators, and QMS expectations.
• Coordinate with the Country Office Coordinator to provide data-driven feedback to analysts and support continuous improvement actions.
• Maintain and improve shared repositories where agreed operational information, dashboards, reports, and reference materials are published.
• Collaborate with the team to keep the Knowledge Base clean, useful, measurable, and aligned with operational needs.
• Apply technical concepts, methodologies, tools, and techniques to support data analysis and generate practical solutions.
• Provide input into the identification and conceptualization of new projects, reporting improvements, data products, or automation activities.
• Apply best practices in data handling, documentation, reporting, and collaboration.

Qualifications

• Intermediate/Advanced SQL for querying, joining, aggregating, validating, and preparing operational datasets.
• Dashboard development, DAX, Power Query, data modeling, visual storytelling, and report publishing.
• Consumption and integration of REST APIs to ingest operational data from approved systems and automate refresh processes.
• Python for data analysis, automation, data validation, report generation, and use of libraries such as Pandas.
• Design of structured datasets, relationships, measures, and reusable semantic models for BI and reporting.

Benefits

• Empowerment and growth opportunities.
• Innovative culture and global reach.
• Consistently recognized as an Employer of Choice in the technology sector.

Diversity, Equity & Inclusion

We are committed to building and sustaining a diverse workforce. NTT DATA is proud to be an Equal Opportunity/Affirmative Action Employer, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.