[Hiring] Data Analyst @Cars Commerce

Role Description

Be essential at Cars Commerce. At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail.

• Technical Triage & Gatekeeping: Acting as the primary bridge between Support and Engineering. Analyze L2 tickets and technical issues to ensure they are fully qualified, documented, and reproducible before being moved to the developer backlog.
• QA & Precision Engineering: Serve as the final checkpoint for developer output. Perform functional QA to ensure that features work technically and align with the original project scope and business requirements.
• Root Cause Analysis: Conduct deep-dive data analysis to identify patterns or anomalies in product behavior, translating findings into actionable technical tasks.
• Data Translation: Translate complex technical concepts, data structures, or website behaviors into clear, actionable insights for non-technical stakeholders and clients.
• Bug & Backlog Contribution: Understand, qualify, and triage upcoming bugs.
• Product Expertise (SME): Remain the Subject Matter Expert for your respective products and support any questions that cannot be readily answered by the Support team.
• AI & Data Initiatives: Identify opportunities to work on data analysis projects and AI initiatives to drive product innovation.
• Training: Provide training materials to the Customer Support Manager to ensure proper team scaling and maintain the internal knowledge base (wikis, presentations).

Qualifications

• Education: Bachelor's degree in Computer Science, Business Technology Management (BTM), Information Systems, Statistics, or a related technical field. A Master’s degree or relevant technical certifications are a plus.
• Proven Experience: Demonstrated experience as a Product Analyst, Technical Data Analyst, or similar role, with a proven track record of triaging complex technical issues and ensuring product quality through rigorous QA and data validation.
• Technical Proficiency: Experience with multiple data formats (CSV, JSON, XML) and an understanding of website structures. Proficiency in SQL, Python, R, or other programming languages for data manipulation, analysis, and visualization. Comfortable using Browser Developer Tools to investigate website behavior and data payloads.
• Analytical Mindset: Strong analytical and problem-solving skills, with the ability to think critically and strategically about complex issues and perform Root Cause Analysis.
• Communication Skills: Excellent verbal and written communication and presentation skills, with the ability to effectively convey technical concepts to non-technical audiences.
• Detail-Oriented & Organized: Exceptional attention to detail; able to manage multiple technical investigations, QA cycles, and documentation tasks simultaneously while meeting tight release deadlines.
• Collaborative Team Player: A strong cross-functional collaborator with excellent interpersonal skills, responsible for facilitating direct communication and alignment between Support teams, Developers, and non-technical stakeholders at all levels.

Requirements

• In the spirit of pay transparency, we are excited to share the base salary range for this position: $65,500.00 - $80,250.00.
• Regular full-time positions are eligible for our comprehensive benefits package.
• For US-based Positions: Applicants must be authorized to work in the United States. We are unable to sponsor employment visas at this time.

Benefits

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day