[Hiring] D2C Analytics and Insights Manager @PayJoy

Role Description

The Digital D2C Analytics and Insights Manager leads performance analytics for the Digital D2C channel across all PayJoy markets, including identification of opportunities, trend diagnostics, and customer insights. The role is responsible for designing and executing strategic initiatives, turning analysis into concrete actions, and communicating channel performance to senior audiences within PayJoy. Working closely with Finance, Risk, and other teams, this person helps manage the channel's impact on company-wide financial goals and ensures operations scale while staying focused on impact and results. The ideal candidate can move fluidly from a SQL query to a leadership presentation — someone comfortable digging into data, finding key insights, and shaping the narrative around it.

Key Responsibilities

• Contribute to the design and execution of strategic initiatives, ensuring clear alignment with business goals and measurable progress over time.
• Combine quantitative and qualitative analysis to identify opportunities for growth, support business case development (including for cross-functional stakeholders), and prioritize initiatives to grow the D2C channel globally.
• Design and maintain dashboards and reports to support deeper analysis, standardize reporting processes, and ensure data accuracy.
• Monitor and report on key KPIs, highlighting performance trends, execution gaps, and actionable insights to guide decisions.
• Work with Finance and Risk teams to create financial projections used to measure and actively manage the performance of the channel and determine budget allocations.
• Conduct strategic research, competitive benchmarking, and uncover customer insights (including surveys, analysis of digital behavioral data, etc.) to inform decision-making and uncover growth opportunities.
• Assist in the preparation of materials for internal business reviews, planning cycles, and leadership updates.

Qualifications

• Past experience in strategy, consulting, growth, or business ops roles.
• Analytical skills with a data-driven approach - able to quantitatively diagnose root causes and use data to formulate recommendations.
• Strong Excel/Google Sheets skills are a must; SQL skills are strongly preferred.
• Familiarity with BI tools (e.g., Tableau, Power BI, Hex) is a plus.
• Basic to intermediate financial modeling skills preferred.
• Highly organized - can manage multiple workstreams with a variety of stakeholders simultaneously.
• Strong oral and written communication skills (skill in PowerPoint is required).
• Demonstrated ability to work cross-functionally and drive alignment across teams.
• Self-driven and results-driven, willing to work in a dynamic, high-change environment.

Benefits

• Local benefits depending on the country of hire.
• Company-funded health insurance for employee and immediate family.
• Company-funded employee life and disability insurance.
• Paid vacation days, unlimited sick leave.
• $2,000 USD annual Co-working Travel perk.
• $2,000 USD annual Professional Development perk.
• Phone finance, headphone benefit, home office equipment allowance, and wellness perks.
• Catered lunches.