Back to Remote jobs >
Data Analysis
Customer Success Systems and Data Analyst
@Magnetforensics
[Hiring] Customer Success Systems and Data Analyst @Magnetforensics
Mar 12, 2025 - Magnetforensics is hiring a remote Customer Success Systems and Data Analyst. 💸 Salary: $87,200 - $130,800 cad. 📍Location: USA, Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Success Systems and Data Analyst will be a crucial member of the Customer Success team, focusing on the management and coordination of our Gainsight environment, data analysis, KPI and metric management, and coordinating ongoing customer success projects. This role is designed to drive customer satisfaction, engagement, and retention through operational excellence and data-driven decision-making.
- Manage and optimize Gainsight to ensure accurate tracking of customer health scores, engagement metrics, and overall satisfaction.
- Create, update, and manage reports and dashboards to provide real-time insights into customer success performance.
- Implement and refine automated workflows within Gainsight to scale efforts while ensuring a high level of personalization in customer interactions.
- Use data analytics to track customer behavior, product usage, and engagement to inform customer success strategies.
- Build and maintain KPI and metric tracking systems to measure the success of customer success initiatives, with a focus on customer retention, product adoption, and satisfaction.
- Coordinate and manage ongoing customer success projects, ensuring that they are executed on time and meet key performance metrics.
- Support the creation and implementation of strategic initiatives aimed at improving the customer experience and driving long-term customer satisfaction.
- Develop and maintain a comprehensive set of KPIs to track the effectiveness of customer success efforts across the customer lifecycle.
- Identify opportunities for process optimization and work with the team to implement solutions that improve operational efficiency.
Qualifications
- Proven experience in customer success operations, project management, or a related field, ideally within a SaaS or technology environment.
- Strong experience with Gainsight.
- Experience with Salesforce or similar CRM.
- Ability to analyze complex data and translate insights into actionable recommendations. Experience with Power BI preferred.
- Excellent project management skills with the ability to handle multiple initiatives and prioritize effectively.
- Strong communication skills, with the ability to present data and insights to both technical and non-technical stakeholders.
- Knowledge of customer success best practices and key metrics, including customer health scores, churn rates, and product adoption.
Requirements
- We’re looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences.
- CARE - We care about each other and our mission to make a difference in the world.
- OWN - We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
- DEDICATE - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
- EVOLVE - We are constantly innovating and exploring new ways to work together to make an impact with our work.
Benefits
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
Similar Remote Jobs
More jobs at Magnetforensics
-
Sales / Business £49,700 - £92,300 gbp UKApr 03, 2025
-
Sales / Business £105,000 – £195,000 gbp Europe, Western Asia (Middle East)Mar 27, 2025
-
Product $128,800 - $193,200 usd USA, CanadaMar 17, 2025
More Data Analysis jobs
-
Data Analysis $90,000 - $120,000/year USAApr 11, 2025
-
Data Analysis $100,000 - $155,000/year USAApr 11, 2025
More jobs in USA
-
Customer Service unspecified USAApr 11, 2025
-
Product $79,000 to $95,000 annually USAApr 11, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,899 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Data Analysis
Data Analysis
|
Salary
💸
$87,200 - $130,800 cad
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Mar 12, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
