[Hiring] Customer Success Strategy & Operations Analytics @Edmentum

Role Description

As a CS Strategy & Operations Analyst, you'll sit at the intersection of data, strategy, and customer success, turning complex information into the insights that drive how Edmentum retains and grows its customer base. Working closely with CS Analytics leadership, you'll build the reporting infrastructure, predictive models, and health analytics that power critical decisions at every level of the organization, from frontline CS teams to the Board.

• Design and maintain scalable dashboards, reports, and a CS metric dictionary that give leadership clear, consistent visibility into customer health and performance across CRM and customer success platforms.
• Build and manage renewal risk reporting frameworks, including longitudinal risk tracking, to surface at-risk customers before they become churn events.
• Develop and refine customer health score models, analyze their predictive impact on renewal forecasting, and bring data-driven recommendations to CS leadership.
• Analyze implementation and adoption data across accounts, correlating outcomes with health scores and renewal rates to inform both CS strategy and product decisions.
• Identify leading indicators of churn risk through historical data analysis and deliver findings as clear, actionable guidance for CS teams.
• Own executive-level reporting for key customer segments and renewal cohorts, combining data integrity with compelling narrative.
• Partner with Revenue Operations, Finance, and Data Operations to align reporting definitions, resolve cross-system inconsistencies, and strengthen the upstream data quality the entire team depends on.

Qualifications

• 3+ years of experience in business intelligence, data analytics, or CX operations.
• Proficient in Excel, SQL, and data modeling.
• Experience building polished, scalable dashboards in Tableau, Power BI, or a comparable platform.
• Hands-on Salesforce experience for CRM reporting and data management.
• Strong analytical mindset with the ability to communicate complex findings clearly to both technical peers and non-technical executives.
• Detail-oriented, holding a consistently high bar for data accuracy, reconciliation, and documentation.
• Experienced collaborating across cross-functional teams and adapting communication style to fit the audience.
• Experience with QA validation processes and building reporting workflows that others can trust and audit.
• Familiarity with customer success platforms such as Planhat or Gainsight (preferred).
• Experience with predictive analytics, health scoring, or retention risk modeling (preferred).
• Knowledge of longitudinal data tracking, time-series analysis, or implementation analytics (preferred).
• Passionate about education and excited to contribute to a mission-driven company.
• Willing to take on evolving responsibilities based on business needs.

Requirements

• Job Application Deadline: August 15, 2026
• Pay range for this role: $110,000 — $120,000 USD

Benefits

• Comprehensive benefits package to support overall well-being and work-life balance.
• Medical, dental, and vision insurance with various plan options.
• 401(k) retirement plan with company matching.
• Flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December.
• Resources to promote wellness, ensuring support both professionally and personally.