[Hiring] Customer Operations Analyst @Lemonade
Mar 22, 2025 - Lemonade is hiring a remote Customer Operations Analyst. đź’¸ Salary: $70,000 - $90,000 per year. đź“ŤLocation: USA.
Role Description
We’re looking for a strategic thinker to join our team as an Operations Analyst to support our Customer Operations department. This role is perfect for a data strategist who’s passionate about leveraging next-generation technological solutions, optimizing existing processes, and facilitating collaboration across our Product, Claims, Customer Service, Underwriting Operations, and Data teams.
You will report into the centralized Operations enablement group, and work cross functionally with senior stakeholders. You'll play a pivotal role in delivering a superior customer experience, driving operational excellence, profitability, and innovation within our operations.
- Conduct sophisticated data analysis and visualization, transforming raw data into actionable insights
- Effectively distill and communicate complex information to a wide audience on a regular basis
- Assist in the formulation, quantification, and tracking of Customer Operations metrics
- Effectively project manage cross-functional key initiatives, and communicate clearly through effective presentations and organized tracking systems
- Work with partners from Product, Business Operations, Claims Experience, Customer Experience, and Underwriting
- Become an expert in the Customer Operations organization
Qualifications
- 1+ years of experience in a similar role
- Advanced data analytics skills
- Comfort with ambiguity and willingness to dive into complex, unfamiliar problems
- Ability to understand database infrastructures
- Experience in the insurance industry, a plus
- Familiarity with Looker or other BI Tools (Tableau, PowerBI, etc), a plus
- Demonstrated SQL experience, a plus
- Exceptional problem-solving, communication, and collaboration skills
- Ability to work remotely
- Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
Requirements
- Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.
Benefits
- The starting base range for this position is between $70,000 and $90,000 per year.
- Base pay is one component of Lemonade's total compensation package, which will also include equity in the form of RSUs, access to healthcare benefits, 401(k) plan with company match, robust PTO, parental leave, and more.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$70,000 - $90,000 per year
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
