[Hiring] Customer Insights Analyst @BHCC Bright Horizons Children's Centers, LLC
Apr 03, 2025 - BHCC Bright Horizons Children's Centers, LLC is hiring a remote Customer Insights Analyst. 💸 Salary: $55,000-$65,000. 📍Location: USA.
Role Description
The Customer Insights Analyst works with the Customer Insights Team to evaluate and analyze our customer experience surveys to create visualizations and reporting that carries the customer's voice to the organization. This role requires a passion for data, analytical skills, and customer obsession to identify themes, trends and actionable insights from our customer experience surveys for multiple services across Bright Horizons.
- Owns customer experience survey reporting and analysis through creation and maintenance of results dashboards, reporting, and one-off analyses for multiple service lines
- Acts as a research/analysis subject matter expert and resource for Customer Insights
- Understands context of data and appropriate uses
- Monitors, measures and provides feedback on surveys and report performance
- Performs basic data transformations in Excel
- Supports research development and end-to-end survey process
- Monitors health of surveys and brings issues to leadership
- Works with stakeholders and end users of dashboards/reporting to communicate insights and ensure understanding
- Develops and maintains a working knowledge of company operations
- Works collaboratively with other departments to identify improvements to reports
- Exercises authority to send and analyze surveys
Qualifications
- A minimum of 1 year of experience in an Analytics, Insights, or survey/dashboard creation role
- Bachelor's Degree in Analytics, Math, Research, or a related field; 3 years of additional relevant experience considered in lieu of degree
Requirements
- Experience with Qualtrics Customer Experience Platform
- Strong analytical, problem solving, and critical thinking skills
- Ability to prioritize and manage many competing demands, and thrive in a fast-paced environment
- Excellent written and verbal communication skills
- Customer Experience mindset
- Ability to self-check own work and correct errors
- Strong skills in Excel, including sorting, filtering, and basic formula creation and use
- Ability to learn new systems quickly required
Compensation
The annual salary for this position is between 55,000 - 65,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
Deadline to Apply
This posting is anticipated to remain open until 4/9/2025.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$55,000-$65,000
|
Remote
Location
USA
|
|
Job Type
full-time
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Posted
Apr 03, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
