[Hiring] Customer Data & Insights Analyst @EverCommerce

Role Description

EverPro is building a CX Operations function from the ground up, and the Customer Data & Insights Analyst is the analytical engine at its center. You will own the data infrastructure, dashboards, forecasting models, and health scoring systems that allow our Customer Success, Implementation, and Support leaders to run their shops and make confident decisions. Reporting to the Director of CX Operations within Revenue Operations, you will work closely with the RevOps, Finance, and Data Analytics teams to build a reporting foundation that scales with the business.

This is a high-impact, high-autonomy role. You will be given the opportunity to design and build the data foundation to drive growth across a portfolio of 17+ product brands. You will be expected to:

• Assess the current state
• Collaborate cross-functionally
• Prioritize ruthlessly
• Build toward a durable reporting infrastructure while delivering value in the near term

Your work will directly support EverPro's revenue and retention goals by giving CX leaders the data clarity they need to act early and act decisively.

Responsibilities

• Retention & Revenue Analytics
  • Build and maintain the single source of truth for GRR, NRR, MRR churn, and expansion metrics
  • Align data definitions for key metrics across Finance, Sales, CX, and Analytics teams to ensure single sources of truth
  • Deliver daily, weekly, and monthly reporting rhythms aligned to CX and Finance needs
  • Partner with Data Analytics teams to align churn revenue processes across all product lines and close existing gaps
• Customer Health & Risk Scoring
  • Design and maintain customer health scoring models that surface at-risk accounts early
  • Integrate health score signals into CX leadership reporting and renewal workflows
  • Build predictive churn models as data coverage matures
• Dashboards & Business Intelligence
  • Own the CX analytics stack: build, maintain, and improve dashboards across Salesforce, Power BI, GuideCX and Customer Success Platforms
  • Partner with RevOps to align CX reporting to the broader revenue intelligence infrastructure
  • Define data quality standards and drive remediation when source data is incomplete or inconsistent
• Strategic Analytics
  • Support cross-functional strategic initiatives with data analysis, model inputs, and reporting deliverables
  • Provide analytical support for annual planning, headcount modeling, and capacity forecasting
  • Synthesize trends across CS, Implementation, and Support into executive-level insights

Qualifications

• 5+ years of experience in analytics, business intelligence, or revenue/CS operations at a B2B SaaS company
• Deep proficiency in tools like Power BI, SQL, and Excel — you independently write complex queries and troubleshoot data discrepancies
• Strong working knowledge of SaaS retention metrics: GRR, NRR, MRR, churn, expansion
• Experience building or maintaining customer health scoring models
• Proven ability to work with incomplete, or fragmented data, and to build reliable reporting from it
• Comfort operating in ambiguity: you can assess a problem, form a hypothesis, and make progress without waiting for perfect conditions
• Strong communication skills — you can translate complex data findings for non-technical CX and executive audiences

Requirements

• Experience with ChurnZero, Gainsight, or comparable CSP
• Experience working with multi-product or multi-brand SaaS environments and fragmented data sources
• Background in predictive analytics, cohort analysis, or AI applications in a business context
• Familiarity with modern data warehouse tools (Databricks, Snowflake, dbt)
• Prior experience building an analytics function or establishing reporting standards from scratch

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Company Description

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!