[Hiring] CUA Performance Management Data Coordinator @Caring People Alliance

Role Description

The Performance Management (PM) Data Coordinator is responsible for providing support to the CUA Cares Center in accordance with internal policies and procedures, the Philadelphia DHS Improving Outcomes for Children (IOC) Practice Guidelines, and PA DHS regulations. This position will:

• Complete electronic chart reviews.
• Review, analyze, and distribute external audits and licensing inspection results.
• Initiate and maintain specialized audits based on identified internal and external trends and findings.
• Initiate and perform continuous quality improvement activities and trends reports, as needed.
• Collaborate closely with the Quality Improvement (QI) Director, QI team, and the CUA Cares staff.
• Assist in creating internal and external plans of improvement.
• Adhere to city, state, federal, and agency standards.
• Support a percentage of the administrative needs of CPA.
• Perform duties such as data collection and dissemination, risk management activities, service concern follow-up, quality check phone calls, incident and high-profile management, assist with compliance tracking, and special projects, as needed.
• Maintain the confidentiality of sensitive information.

Qualifications

• Strong attention to detail and analytical skills.
• Strong project management skills.
• Ability to create and present data both verbally and written to various internal and external parties.
• Enthusiasm to collaborate with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Demonstrates and promotes a culture of diversity, equity, and inclusion.
• Ability to read, understand, and organize documents, such as policies, procedures, regulations, audit tools, and reports.
• Knowledge of regulatory standards and the continuity of care within the social services environment.
• Ability to review electronic records, internal and external audit findings, and trends reports.
• Ability to correspond professionally with internal and external stakeholders.
• Strong organizational, problem solving, and follow-up skills.
• Proficient with Microsoft Office Suite (PowerPoint, Word, and Excel) and ability to learn additional databases and data software applications.
• Strong interpersonal and communication skills.
• Ability to establish and sustain strong working relationships.

Requirements

• Bachelor’s degree within a related field.
• Two (2) years of experience in a social service setting.
• One (1) year of experience in data analysis and/or project management.
• Driver’s license with clean driving record and ability to drive own car.
• Ability to work from home remotely within a quiet and confidential workspace.
• Must have home internet access.

Benefits

• This role requires regular hearing, talking, walking, and sitting; occasional standing, driving, and lifting up to twenty-five pounds.
• Requires regular travel.