[Hiring] Contact Center Business Intelligence Analyst @Lowe's Companies, Inc.

Role Description

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

The Contact Center Business Intelligence Analyst is primarily responsible for support and execution of analytics of business problems with an aim to improve the customer experience. The position will conduct analysis, supply insights through data visualization and presentations on aspects of the Customer's Experience related to Contact Center process, execution, and support to improve the Customer's Experience when interacting with the Contact Center and Lowe's.

• Conduct analysis and provide insights through data visualization and presentations.
• Support ad hoc reporting requests and provide data, reporting, and analytical analysis.
• Work closely with other Business Intelligence team members to create operational reporting and recommendations.
• Provide guidance to Associate Analysts on shared business analysis projects.
• Participate in complex departmental and cross-departmental projects supporting customer experience and performance improvement initiatives.
• Identify and quantify emerging customer experience trends affecting the business.
• Create insights and recommendations that influence business decisions and drive performance.

Qualifications

• Bachelor’s degree in Analytics, Computer Science, or related field or equivalent years of experience.
• 3 Years Experience performing data mining, data analysis, and data modeling using large data sets.
• 1 Year Experience in data analytics, visualization, and customer experience.
• 1 Year Experience working with Contact Center practices, systems, and tools.
• Advanced capability with Office applications (e.g., Excel, PowerPoint, and Access).
• Experience writing SQL queries and working with large data sets.

Requirements

• 1 Year Experience interacting with individuals up to and including director on a regular basis.
• 1 Year Experience using sentiment analysis tools to analyze customer feedback.

Preferred Skills/Education

• 1 Year Experience with feedback management and data analytics platforms.
• 1 Year Experience with advanced predictive modeling practices and tools.

Benefits

Pay Range: $61,600.00 - $102,900.00 annually. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California, or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.