[Hiring] Clinical Applications & Data Integrity Specialist @Pennant Services

Role Description

The DMT Clinical Applications & Data Integrity Specialist supports the Denials Management Team by maintaining and enhancing internal applications, Excel-based tools, and Tableau dashboards used for clinical, audit, and reporting workflows. This position investigates application and reporting issues, validates data accuracy across systems, and partners with operational and technical stakeholders to improve functionality, reliability, and usability. The specialist documents system logic, tests changes, supports users, and helps ensure that audit and clinical reporting data is complete, consistent, and traceable.

Duties & Responsibilities

• Maintain, troubleshoot, and enhance DMT applications, Excel tools, Tableau dashboards, and related reporting workflows.
• Investigate application defects, dashboard discrepancies, and data integrity concerns; document findings and coordinate resolution.
• Validate data sources, calculations, filters, joins, mappings, and report outputs to support accurate clinical and audit reporting.
• Develop and maintain Tableau dashboards, views, filters, and supporting documentation based on approved business requirements.
• Create, improve, and support Excel workbooks using advanced formulas, PivotTables, data validation, and Power Query, as applicable.
• Perform testing and user acceptance validation for application, spreadsheet, dashboard, and reporting changes before release.
• Partner with DMT leaders, clinical reviewers, audit staff, and technical teams to translate operational needs into practical solutions.
• Maintain source-to-report documentation, data definitions, change logs, testing evidence, and workflow instructions.
• Provide user support, education, and clear communication regarding application functionality, report logic, and approved changes.
• Promote CAPLICO values and support a collaborative, quality-driven culture focused on accuracy, accountability, and continuous improvement.

Qualifications

• Associate or bachelor’s degree in information systems, data analytics, healthcare informatics, business, or a related field preferred; equivalent experience considered.
• Two or more years of experience supporting business applications, dashboards, reporting tools, data analytics, or similar technical operations preferred.
• Experience maintaining, troubleshooting, testing, or enhancing business applications and internal workflow tools required.
• Experience developing, maintaining, and validating Tableau dashboards and reports required.
• Advanced Microsoft Excel skills, including formulas, PivotTables, data validation, and data reconciliation; Power Query experience preferred.
• Experience investigating data discrepancies and validating information across multiple systems or source files.
• Healthcare, clinical operations, revenue cycle, denial management, compliance, or audit experience preferred.
• Familiarity with Medicare, Medicaid, CMS audit processes, Home Health, Hospice, or clinical documentation workflows preferred.
• Experience with Smartsheet, SharePoint, Microsoft Teams, Power BI, Power Apps, Power Automate, SQL, or similar tools preferred.
• Strong analytical, critical-thinking, problem-solving, and root-cause analysis skills with exceptional attention to detail.
• Ability to explain technical issues, data logic, and system changes clearly to non-technical users in written and verbal communication.
• Ability to work independently, manage multiple priorities, protect confidential information, and maintain organized documentation.
• Demonstrated initiative, adaptability, follow-through, collaboration, and commitment to accurate, auditable, and sustainable solutions.

Benefits

• True Work-Life balance – We believe in taking care of yourself before you take care of others!
• Full benefits package (medical, dental, vision, 401(k) with match)
• Paid time off, holiday pay, and professional development
• Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.

Company Description

We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized clinical, legal, HR, IT, and compliance support to help ensure high-quality care.