[Hiring] Chargeback Analyst @CloudWalk

Role Description

If you like digging into transactions, spotting patterns others miss, and turning messy dispute data into a clear story, this one’s for you.

• Analyze disputes and chargeback flows to decide the right action
• Investigate cases end-to-end (transaction timeline, evidence, money flow, root cause)
• Build and review representment/defense cases — clear, well-documented, win-oriented
• Dig into data to find patterns, fraud signals, and process gaps worth fixing
• Use (and help improve) our AI/automation tooling to handle disputes faster and smarter
• Partner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)

Qualifications

• Comfortable using LLMs/AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.)
• Some coding/scripting comfort (reading code, SQL, light automation) — you don’t need to be an engineer
• Strong analytical thinking and curiosity (“why did this happen?” is your default mode)
• Problem-solver mindset + strong desire to learn (new stuff daily)
• Attention to detail + ability to prioritize a busy queue
• Great writing for case summaries, dispute defenses, and Slack updates
• Clear communication in threads/huddles/DMs
• Ownership mindset — you spot what’s broken, propose better ways of doing things, and drive decisions, not just execute them.
• High integrity and discretion with sensitive financial data

Company Description

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments and credit—together.