[Hiring] Business Process & Data Analyst @Gainwell Technologies LLC

Role Description

As a member of the Business Process & Data Analyst team, you will help improve operational performance by:

• Analyzing workflows and optimizing business processes.
• Supporting automation efforts and implementing sustainable solutions.
• Enhancing service delivery and business outcomes.

Your role in our mission includes:

• Analyzing, documenting, and evaluating existing business processes to identify inefficiencies, risks, and opportunities for improvement.
• Developing current-state and future-state process flows, workflows, and business process documentation.
• Collaborating with business stakeholders, operations teams, and technical resources to gather requirements and define process improvement initiatives.
• Analyzing operational, financial, and performance data to identify trends, root causes, and improvement opportunities.
• Designing, developing, and maintaining metrics, dashboards, and reporting solutions that support process performance monitoring and decision making.
• Supporting automation and optimization initiatives utilizing SQL, Microsoft Access, VBA, Python, and other technology solutions.
• Querying and analyzing large datasets within relational databases and Cloudera environments to support business analysis and operational improvements.
• Assisting in translating business objectives into functional requirements and solution designs.
• Facilitating process improvement workshops and working sessions with stakeholders.
• Measuring performance against established process goals and recommending corrective actions to address performance gaps.
• Developing and maintaining standard operating procedures (SOPs), business requirements documentation, and process documentation.
• Assisting management in evaluating costs, benefits, risks, and implementation strategies associated with proposed process improvements.
• Participating in implementation, testing, validation, and post-deployment monitoring of process improvement initiatives.
• Supporting continuous improvement efforts utilizing Lean, Six Sigma, Agile, or similar methodologies.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in Business Administration, Information Systems, Data Analytics, Healthcare Administration, Management, or a related field preferred.
• Three or more years of experience in business analysis, process improvement, operational excellence, business process reengineering, or organizational change.
• Experience gathering, documenting, and managing business requirements.
• Experience working with business process modeling, process design, requirements management, and project coordination.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience utilizing SQL for data extraction, analysis, and troubleshooting.
• Experience with Microsoft Access, including database design, queries, forms, reports, and data management.
• Experience developing automation solutions using VBA and/or Python.
• Experience working with enterprise data platforms such as Cloudera, Hadoop, or similar cloud-based data environments.
• Experience working with process improvement methodologies and reengineering tools, techniques, and frameworks.
• Healthcare, Medicaid, managed care, claims processing, eligibility, or government program experience preferred.

Requirements

• Analytical and problem-solving skills.
• Communication skills.
• Interpersonal skills to communicate with clients.
• Ability to work independently and as part of a team.
• Continuous improvement mindset with a focus on innovation and operational excellence.
• Knowledge of Lean, Six Sigma, Agile, or related process improvement methodologies preferred.

Benefits

• Remote-based opportunity within the United States.
• Opportunities to travel through your work (0-10%).
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• The pay range for this position is $55,600.00 - $79,400.00 per year.
• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.