[Hiring] Business Performance Reporting Analyst @ibex

Role Description

The Performance & BSC Reporting Analyst is responsible for managing and enabling performance reporting across technical and non-technical teams, with a primary focus on Balanced Scorecard (BSC), productivity tracking, and data quality. This role ensures that all performance data is accurate, standardized, and actionable, providing leadership and client stakeholders with clear visibility into operational performance. The role acts as a key contributor in consolidating reporting across teams, improving existing trackers, and delivering structured insights that support performance management, accountability, and continuous improvement.

Responsibilities

• Own and manage all Balanced Scorecard (BSC) and performance-related trackers across technical and non-technical teams.
• Consolidate all BSC, productivity, and performance data into centralized, leadership-ready reports and dashboards.
• Ensure all trackers (BSC, productivity, improvement, and operational trackers) are accurate, complete, and consistently maintained.
• Perform regular data cleanup, validation, and standardization across all team trackers.
• Identify gaps, inconsistencies, and risks in reported data, and proactively escalate issues to leadership with recommended actions.
• Partner with team leads and stakeholders to ensure alignment on KPI definitions, reporting standards, and data interpretation.
• Extract and analyze data from tools such as Jira, Confluence, and Power BI to support reporting requirements.
• Continuously improve existing trackers by enhancing structure, usability, and reporting efficiency.
• Translate data into clear, actionable insights to support performance management and decision-making.
• Support leadership reporting needs by providing timely, accurate, and structured outputs.
• Track and monitor action items related to performance gaps, ensuring closure and accountability.
• Prepare and deliver daily, weekly, monthly, quarterly, and annual reports, and support additional reporting requirements for client stakeholders and internal leadership as needed.
• Continuously explore, learn, and apply automation and AI tools to enhance reporting processes, improve efficiency, and support evolving business and client needs.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience in reporting, analytics, or performance management.
• 3–5+ years of experience in reporting, data analysis, or performance tracking roles.
• Strong understanding of KPI frameworks and Balanced Scorecards (BSC).
• Proficiency in reporting tools such as Excel/Google Sheets and Power BI.
• Experience extracting and analyzing data from Jira and Confluence.
• Strong data validation, cleanup, and standardization skills.
• Ability to identify trends, gaps, and risks, and translate them into actionable insights.
• Strong attention to detail and data accuracy.
• Good stakeholder management and communication skills.
• Ability to escalate issues effectively and drive resolution across teams.
• Willingness and ability to learn new tools, including automation and AI solutions, to support reporting and process improvement initiatives.