[Hiring] Business Intelligence & Sales Enablement Lead @Humana

Role Description

The Business Intelligence Lead solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Business Intelligence Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Business Intelligence Lead is responsible for optimizing the Group Segment’s Sales Enablement and reporting capabilities, delivering contemporary and actionable outcomes, well-rounded insights, and proactive recommendations that enable a differentiated presence within Humana. Deploying a proactive and consultative approach, the Business Intelligence Lead provides strategic thought leadership and drives execution to identify and address business and internal consumer issues and opportunities for reporting and analytics enhancements.

Key Responsibilities

• CRM Strategy & Optimization
  • Manage Sales Tools: Lead the optimization and implementations of CRM system enhancements partnering with agile product delivery teams to identify sales automation tools to ensure seamless data flow, and serving as the primary business owner.
  • Maintain CRM Hygiene: Monitor and enforce standards for data entry, pipeline hygiene, and forecasting discipline within the CRM.
  • Generate Performance Analytics: Create dashboards and reports in the CRM to track critical KPIs like quota attainment, win rates, and time-to-productivity for new hires.
  • Improve Workflow Automation: Identify bottlenecks in the sales process and leverage CRM capabilities to automate routine tasks, saving time for frontline sellers.
• Content Management & Strategy
  • Manage Central Repository: Own and organize a centralized content repository, ensuring all materials are current, tagged properly, and easily searchable.
  • Track System and Content Adoption: Analyze usage data to determine which assets drive the most engagement and revenue, then refine the content strategy based on these insights.
  • Develop Sales Collateral: Partner with Marketing and Product teams to create and maintain high-impact materials utilizing key capabilities embedded within our enablement solutions.
  • Support Strategic Sales enablement activities as needed.
• General
  • Attend key internal and external events as necessary, including our annual National Sales Conference and key market events.
  • Partner with leadership on key transformation activities as needed.
  • Position could Lead 1 or 2 associates.

Qualifications

• Bachelor's Degree
• 7+ years in Project Management, Process management or Business transformation.
• 5+ years in Sales Enablement, Sales Operations, Revenue operations and/or Go-To-Market functions.
• CRM Proficiency: Advanced knowledge of CRM platforms like Salesforce, particularly Sales cloud environments.
• CMS/LMS Knowledge: Familiarity with Content Management Systems (CMS) and Learning Management Systems (LMS).
• Analytical Mindset: Proficient in interpreting sales metrics and data-driven storytelling.
• Strategic Communication: Ability to translate complex product/process technicalities into clear, value-based sales messaging.
• Experience utilizing analytic tools (i.e. PowerBI, Tableau).

Requirements

• WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office.
• Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mbps download x 10mbps upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Preferred Qualifications

• Group and Individual insurance experience, specifically in Dental, Vision, Life, Disability and Supplemental health products.
• MBA
• Motivated self-starter excited to work with cross-functional team members to execute against an end-to-end program scope.
• Strategic mindset with critical thinking skills to connect disparate dots and overcome ambiguity.
• Adept at forming strong relationships with diverse teams and personalities through effective trust building and collaboration.
• Strong communication skills, both verbal and written (including reporting and presentations).
• Highly organized, and skilled at project management.
• Experience leading and facilitating sessions where content is delivered and change management and adoption techniques are deployed.
• Intellectual curiosity with excellent listening skills and a passion for learning.
• Outcome orientation with the ability to use data to establish quantifiable success criteria and measure progress toward targeted results.
• Change Leadership: Experience driving large scale change initiatives.
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$117,600 - $161,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Benefits

• Humana provides medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Application Deadline

06-09-2026