[Hiring] Business Analyst, Service Logistics @Ciena

Role Description

Ciena is seeking an experienced, analytical, and results-oriented professional to drive transportation optimization, network design support, and cost reduction initiatives across its global Service Logistics operations. This role will focus on improving the efficiency, cost-effectiveness, and performance of Ciena's global service logistics network, with particular emphasis on:

• International transportation
• Cross-border distribution
• Carrier and routing optimization
• Logistics cost visibility

The successful candidate will help evaluate how inventory and replacement equipment move across global distribution centers, forward stocking locations (FSLs), and customer sites, identifying opportunities to reduce transportation and operating costs while maintaining or improving service-level commitments.

Working closely with Service Logistics, Service Parts Planning, Global Trade, Finance, and third-party logistics providers (3PLs), this individual will:

• Develop fact-based recommendations
• Strengthen foundational logistics processes and analytical capabilities
• Drive optimization initiatives from analysis through implementation

The position will also support broader Service Supply Chain cost-reduction programs and special projects, including:

• RMA deflection
• Repair cost optimization
• Operational process improvement

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Transportation, Business, Operations, Industrial Engineering, Analytics, or a related field.
• 5+ years of relevant professional experience in supply chain, transportation, logistics, distribution operations, network optimization, or related functions.
• Strong working knowledge of international transportation and logistics, including cross-border distribution, freight movement, transportation service levels, carrier operations, and associated cost drivers.
• Demonstrated experience analyzing transportation networks, logistics costs, operational performance, or distribution strategies to develop actionable business recommendations.
• Strong analytical, quantitative, and problem-solving skills, with the ability to evaluate complex operational and financial tradeoffs.
• Advanced proficiency with Microsoft Excel and experience with data visualization or business intelligence tools such as Power BI.
• Experience working with large or fragmented data sets and reconciling information across multiple systems, suppliers, or operational processes.
• Demonstrated ability to independently manage analytical workstreams, lead cross-functional initiatives, and drive projects from analysis through implementation.
• Strong communication, organizational, and stakeholder management skills, with the ability to translate complex findings into clear recommendations for operational and leadership teams.

Requirements

• Experience in service parts logistics, aftermarket supply chains, advanced replacement, reverse logistics, or time-critical service delivery networks.
• Familiarity with international trade and customs processes, Incoterms, IOR/EOR requirements, and cross-border shipping considerations.
• Experience with 3PL operations, carrier rate structures, freight cost modeling, transportation management systems (TMS), or logistics procurement analysis.
• Knowledge of FSL network optimization, inventory deployment strategies, transportation serviceability, and service-level cost tradeoffs.
• Experience with SQL, Python, Java, or similar data analytics and automation tools.
• Experience with Lean, Six Sigma, or other structured continuous-improvement methodologies.
• Experience with cost-reduction business cases, savings measurement, forecasting, spend analysis, or operational performance modeling.

Benefits

• Comprehensive benefits package, including medical, dental, and vision plans.
• Participation in 401(K) (USA) & DCPP (Canada) with company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP).
• Company-paid holidays, paid sick leave, and vacation time.
• Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.