[Hiring] Business Analyst, Pension & Benefits Implementation @LifeWorks

Role Description

In this position, you will play a crucial role in delivering integrated pension and employee benefits administration solutions to large public sector clients. You will:

• Gather and analyze client requirements for the implementation of our integrated solution
• Document business and operational needs within the context of implementation and workflow automation
• Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)
• Configure our software to suit the specifics of the client's needs or requirements
• Collaborate with solution architects, functional leads, and the development team to create and review new solutions
• Define testing scope and criteria and work closely with the quality assurance team during execution
• Build presentation decks and conduct solution demonstrations for clients
• Contribute to the creation or redesign of reports and communications that support processes and procedures
• Provide ongoing follow-up with stakeholders regarding implemented changes

Qualifications

• A degree in administration, computer science, actuarial mathematics, business analysis, or a related field (or equivalent professional experience)
• 4+ years of experience in business analysis, pension plan management, workflow management system implementation, administrative process automation, or related fields
• Consulting or implementation background with client-facing experience
• Experience presenting to executive stakeholders and clients
• Proficiency in current computer technologies, including Excel and the Microsoft Office suite
• Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly
• Excellent written and verbal English communication skills
• Comfortable presenting to clients and being on camera
• Strong interpersonal skills with the ability to build relationships with cross-functional teams and clients
• Available to travel as needed across Canada and the U.S.

Requirements

• Experience with pension administration or employee benefits software systems (Nice to Have)

Benefits

• Primarily remote with quarterly travel for client meetings and demonstrations
• Enterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance)
• Mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry
• Career progression and professional development opportunities as you develop expertise
• Build executive presence with client-facing presentations and demos
• Comprehensive customizable benefits package to suit your unique needs and lifestyle
• Paid vacation days & well-being days plus a well-being expense account to help maintain a better work/life balance
• Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan
• Generous mental health support account to cover the cost of therapy/counseling sessions