[Hiring] Business Analyst, Payments and Fraud @Spokeo

Role Description

Spokeo is seeking a highly analytical, business-minded Business Analyst, Payments & Fraud, to drive performance, insight, and continuous improvement across our payments and fraud function. This role is a critical addition to a lean and growing team and reports directly to the SVP of Operations. You will support the Payments & Fraud organization by bringing deeper technical analytics expertise to strengthen performance monitoring, scalable reporting, and data-driven optimization initiatives.

What You’ll Do

• Payments & Fraud Analytics
  • Support and enhance the development of payments and fraud KPIs, performance reporting, and post-launch analysis of new payment features and experiments.
  • Write and optimize SQL queries to uncover trends, anomalies, and revenue opportunities.
  • Translate complex data into clear, actionable recommendations for business leaders.
  • Build and maintain dashboards to monitor fraud trends, payment declines, and overall payment health.
• Fraud Strategy & Decisioning Support
  • Provide analytical support to improve fraud detection and decision workflows.
  • Evaluate fraud rule performance, monitor alerts, and recommend data-driven improvements.
  • Conduct fraud trend analysis and recommend mitigation strategies.
• Payment Optimization & Revenue Protection
  • Analyze payment decline drivers and develop decline salvage and optimization opportunities.
  • Support initiatives related to account updater, retry strategies, and processor performance.
  • Identify opportunities to reduce operational costs and losses while improving authorization rates.
• Team Support & Collaboration
  • Communicate performance insights, root cause analysis, and mitigation strategies across teams.
  • Serve as the analytics and reporting extension of the Payments & Fraud team, delivering timely insights that inform decision-making, performance optimization, and strategic initiatives.

Qualifications

• Highly analytical, meticulous, and proactive, with strong attention to detail.
• Excellent organizational and communication skills (written and verbal).
• Ability to work in a fast-moving, lean operational environment.
• Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field.
• 2+ years of experience in business analytics, preferably within payments and fraud.
• Strong SQL expertise and experience working with large, complex datasets.
• Proven ability to deliver business insights and performance-driven recommendations.
• Experience building dashboards and reporting in Tableau.
• Familiarity with card-not-present (CNP) subscription-based payments is preferred.
• Prior experience with Cybersource Decision Manager or similar fraud decisioning tools preferred.

Benefits

• Bonus program, equity plans, and 401K.
• Discretionary, merit-based salary increase once a year.
• 100% medical/dental/vision coverage.
• Unlimited employee PTO.