[Hiring] Business Analyst, Operations Enablement @Manulife

Role Description

Reporting into the Manager, Operations Enablement, Canadian Disability & Group Life, as a Business Analyst, you will work closely with your business partners to enable successful delivery of initiatives, with strong focus on stakeholder readiness. Your contributions will ensure our operations teams are able and equipped to embrace project deliverables, without negatively impacting the service of our customers. You possess an excellent balance of analytical, communication, and process design skills. You have a natural curiosity and comfort in asking questions and challenging others, to ensure understanding of details and impact to operations. You know how to build successful relationships and mesh naturally in an environment with geographically and culturally diverse cross-functional teams.

Responsibilities

• Investigate and analyze business drivers and needs to deliver comprehensive detailed business requirements.
• Determine impact to our business processes, build new or revised processes to enable our operations to deliver seamlessly following initiative delivery.
• Support complex client investigations that require collaboration across multiple Group Benefits stakeholders to support the operational response and action plan to our customers.
• Prepare our business partners for changes that are introduced, articulating what it will mean for them specifically.
• Foster positive, effective relationships to strengthen partnership with key stakeholders.
• Collaborate intensely with subject matter experts and clearly document business needs.
• Influence your teammates with your positive attitude and passion for your role!

Qualifications

• Deep knowledge and understanding of Group Disability operations and systems (STD, AMCS, LTD).
• Excellent verbal & written communication skills, with ability to adjust for different audiences.
• Proficiency with Microsoft Office products is required (Power Point, Excel).
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Passion for process mapping and/or process design and demonstrated ability to challenge the status quo.
• Natural curiosity that leads to working towards the best solution for Manulife and our clients.
• Strong organizational and problem-solving skills, while working in a fast-paced environment with changing priorities.
• Understanding of agile methodology.
• Significant aptitude for change.
• Reputation for ongoing learning and investment in personal development.

Benefits

• Wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
• Financial education and counseling resources.
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
• Full range of statutory leaves of absence.