[Hiring] Business Analyst, Data Operations @AffirmedRx

Role Description

The Business Analyst, Data Operations is the primary liaison between the Data Operations team and AffirmedRx’s business-facing teams, particularly Client Management and Patient Care Advocates. Reporting to the Manager, Data Operations, this individual is the first point of contact when a client manager or patient care advocate identifies a file-related or data issue. Responsibilities include:

• Gathering details needed to understand issues, conducting impact analysis, and keeping involved parties informed.
• Maintaining a dashboard or tracking tool as the single source of truth on open issues.
• Communicating proactively to ensure stakeholders are updated on status without needing to ask.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field, or equivalent experience.
• 2+ years of experience as a business analyst or in a similar liaison/analyst role; healthcare or PBM experience strongly preferred.
• Excellent written and verbal communication skills, with the ability to translate clearly between technical and non-technical audiences.
• Strong analytical skills, with demonstrated ability to break down a reported issue and determine its full scope and impact.
• Experience building and maintaining a dashboard or status-tracking tool (e.g., Excel, Power BI, Smartsheet, Jira, or similar).
• Highly organized and detail-oriented, with the ability to manage multiple open issues and stakeholders at once.
• A proactive communicator by habit — provides status updates before being asked, not after.
• Comfortable working cross-functionally with both business teams (Client Management, Patient Care Advocates) and technical teams (Data Operations).
• Familiarity with PBM eligibility, accumulator, or claims data a plus.
• Mission-driven, humble, and supportive; holds high standards while fostering trust with everyone involved.
• Aligns with AffirmedRx values, promoting trust, accountability, and innovation.
• Willingness to travel (10%-20%).

Requirements

• Serve as the primary point of contact for client managers and patient care advocates reporting file-related or data issues.
• Gather all relevant details needed to understand and scope each issue — client, file type, affected dates, impacted records, and related context.
• Accurately log and categorize incoming issues to support tracking, prioritization, and reporting.
• Conduct thorough impact analyses to determine the scope and severity of each issue.
• Partner with Data Operations team members to validate findings and confirm root cause.
• Clearly present impact analysis findings to both technical and non-technical audiences.
• Build and maintain a dashboard or similar tracking tool that reflects the current status of all open issues.
• Provide proactive, regular updates to stakeholders — especially when work begins on an issue and when it is resolved.
• Maintain clear documentation of issues, analyses, and resolutions for future reference and audit needs.
• Identify recurring issues or themes and flag them to the Manager, Data Operations.
• Continuously refine intake and tracking processes to reduce friction and confusion.

Benefits

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes.
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives.
• Competitive compensation, including health, dental, vision and other benefits.