[Hiring] Business Analyst @RE/SPEC Inc.

Role Description

RESPEC is looking to hire an experienced Business Analyst – Change & Configuration Management, Intermediate to support Indian Affairs (IA) and Office of Information Technology (OIT) programs, projects, and operational initiatives.

The Business Analyst provides business analysis expertise and works closely with:

• Government stakeholders
• Project managers
• Technical teams
• Security personnel
• Vendors
• Other contractors

Key responsibilities include:

• Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements.
• Map current-state, future-state, and interim business processes and recommend opportunities for improvement, modernization, automation, and increased efficiency.
• Develop user stories, story maps, use cases, acceptance criteria, and prioritized product backlogs.
• Prepare requirements, implementation statements, and supporting documentation for NIST Special Publication 800-53 control assessments.
• Support privacy and security documentation, including identification of Personally Identifiable Information (PII), Privacy Impact Assessments (PIAs), and Privacy Threshold Analyses (PTAs).
• Develop business glossaries, functional requirements, process models, system diagrams, wireframes, workflows, and other business and technical artifacts.
• Create and maintain models using Microsoft Visio and manage boards, test plans, dashboards, and related artifacts using Azure DevOps or other Government-authorized tools.
• Conduct research and analysis supporting process improvement, business process reengineering, IT modernization, shared services, and technology implementation.
• Develop and execute test cases, test scripts, datasets, and acceptance criteria based on approved requirements and user input.
• Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities.
• Review cost, schedule, performance, and compliance requirements associated with federal IT investments.
• Lead assigned analytical activities and track associated risks, issues, milestones, dependencies, and deliverables.
• Collaborate with stakeholders to translate business needs into clear requirements, processes, models, testable outcomes, and actionable deliverables.

Additionally, the role includes:

• Providing specialized business analysis support for configuration management, change control, and release-management processes.
• Analyzing and documenting current-state and target-state Change and Configuration Management (CCM) processes.
• Supporting development, maintenance, and continuous improvement of the OIT Configuration Management Plan and associated processes and procedures.
• Supporting configuration identification and configuration status-accounting activities.
• Analyzing change and release-management workflows and identifying opportunities to improve efficiency, controls, traceability, and compliance.
• Maintaining and validating configuration information, records, baselines, and supporting artifacts.
• Facilitating Configuration Control Board (CCB) activities, including meeting preparation, change documentation, decision tracking, action items, approvals, and follow-up activities.
• Supporting change-request intake, evaluation, impact analysis, prioritization, approval, implementation, and closure processes.
• Supporting release-management activities and maintaining appropriate traceability between approved changes, releases, configuration items, and associated documentation.
• Supporting configuration audits, documenting findings and corrective actions, and assisting with audit responses and remediation tracking.
• Analyzing CCM data and metrics to identify trends, recurring issues, process gaps, risks, and opportunities for continuous improvement.
• Developing and maintaining process models, workflows, business and functional requirements, procedures, reports, dashboards, and other artifacts supporting Change and Configuration Management.
• Coordinating with technical teams, service-management personnel, security teams, vendors, and Government stakeholders to support effective configuration, change, and release-management practices.

Qualifications

• Minimum of five (5) years of experience providing business analysis services to management and technical personnel supporting federal IT investments.
• Demonstrated experience analyzing and resolving complex IT project or program management issues in accordance with applicable federal laws, regulations, policies, and procedures.
• Demonstrated experience supporting configuration management, change control, and release-management processes.
• Experience supporting CMDB processes, configuration records and artifacts, Configuration Control Board (CCB) processes, and configuration audits.
• Experience analyzing and documenting current-state and target-state configuration and change-management processes and workflows.
• Knowledge of Project Management Office (PMO) operations, capital planning, strategic planning, and IT investment management.
• Knowledge of business process improvement and business process reengineering methodologies as applied to modernization initiatives.
• Practical experience with configuration management, Information Technology Infrastructure Library (ITIL) practices, change management, IT Asset Management, and IT service-request fulfillment.
• Experience with activity and data modeling, modern business methods, best-practice analysis, and performance measurement.
• Knowledge of the Federal Information Technology Acquisition Reform Act (FITARA), System Development Life Cycle (SDLC), Federal Enterprise Architecture (FEA), Capital Planning and Investment Control (CPIC), and Federal Information Security Modernization Act (FISMA).
• Experience applying human-centered design methods, including journey mapping, affinity mapping, and storyboarding.
• Strong written and verbal communication, facilitation, interviewing, training, collaboration, and leadership skills.
• Proven ability to manage multiple priorities and meet project schedule, quality, and performance requirements.
• Demonstrated ability to work effectively with Government stakeholders, project managers, technical teams, security personnel, vendors, and other contractors.
• U.S. Citizenship Required.
• Must have the ability to obtain and maintain the Government security clearance and/or suitability determination required for the position.
• Must meet all applicable federal contract requirements.

Requirements

• Experience supporting the U.S. Department of the Interior (DOI) and/or Indian Affairs (IA).
• Experience working within NIST- and/or DOI-controlled IT environments.
• Experience supporting federal IT asset, license, property, change, configuration, or release-management activities.
• Experience with IT Service Management (ITSM) ticketing systems, Configuration Management Databases (CMDBs), Microsoft Intune, or similar enterprise tools.
• Experience using Microsoft Visio, Azure DevOps, or comparable Government-authorized tools.
• Demonstrated hands-on experience in Change and Configuration Management with the ability to apply that expertise within an integrated project management and business analysis environment.
• Active Government security clearance.

Physical Demands

This position primarily involves work in a professional office or remote work environment. The employee must be able to perform the essential functions of the position with or without reasonable accommodation. Duties may require prolonged periods of sitting and working at a computer, frequent use of standard office equipment, and effective verbal and written communication.

Benefits