[Hiring] Business Analyst @emergiTEL

Role Description

New Brunswick is undergoing a significant transformation, transitioning from various standalone hospital information systems to a unified, standardized, and integrated Clinical Information Solution (CIS). This transformation prioritizes the standardization of clinical practices province-wide, a crucial step toward achieving a unified provincial CIS. The focus is on identifying leading practices in patient care delivery and responsible health data management.

Implementation of the CIS will modernize how care is delivered, enabling greater consistency, efficiency, and collaboration across the health system. Business Intelligence (BI) will serve as a foundational layer to ensure consistent, data-driven decision-making across clinical, operational, and administrative domains.

The Department of Health (DoH) is seeking the services of a Business Analyst – Business Intelligence to assist with BI initiatives related to the standardization and implementation of the CIS.

The Business Analyst will serve as a liaison between the Symbio Program and clinical, technical, operational, and business stakeholders across the health system. This role involves engaging with stakeholders and administrators from:

• Horizon Health Network
• Vitalité Health Network
• Service New Brunswick (SNB)
• Department of Health (DoH)

The Business Analyst will be responsible for co-facilitating sessions to understand stakeholder needs and translating this information into clear requirements and data definitions.

Key Responsibilities

• Stakeholder Engagement:
  • Plan, coordinate, and facilitate stakeholder engagements to encourage and maintain participation from partners.
  • Guide collaboration and decision-making across multi-regional and provincial partners.
• Workflow & Documentation:
  • Document current and future state workflows, data sources, and reporting sources across stakeholder groups.
  • Co-facilitate work for metrics definition and documentation.
• Requirements & Analysis:
  • Elicit, refine and validate requirements for data tools and visualizations.
  • Translate business needs into functional specifications and user stories in collaboration with stakeholder groups.
• Quality Assurance:
  • Lead quality assurance and testing work including User Acceptance Testing (UAT) and unit testing.

Deliverables

• Current-State Data and Reporting Workflows
• Future-State Data and Reporting Workflows
• Business Requirements Documentation
• Requirements Traceability Log
• Functional Design Documentation
• Use Cases and User Scenarios
• Indicator and Metric Definitions
• Testing and Data Validation Artefacts
• Stakeholder Review and Sign-Off Materials

Qualifications

• University degree in Business Administration, Health Informatics, Information Technology, Health Sciences, or a related discipline, or an equivalent combination of education and progressively responsible experience in healthcare transformation, information management, or digital health.

Requirements

• 10+ Years: Demonstrated Canadian progressive experience in hospital and/or digital health environment supporting large-scale clinical information system implementations, digital health transformation programs, or provincial and regional health system modernization initiatives.
• 8+ Years: Demonstrated expertise translating complex clinical, operational, and business needs into structured, implementation-ready requirements in a Business Intelligence environment — including reporting specifications, analytics frameworks, KPI definitions, dashboard requirements, standardization of data dictionaries, business rules and terminology.
• This is a remote position; however, the resource must work from within Canada due to network and data security requirements.
• Standard business hours. Occasional after-hours and weekend work may be required; however, any overtime or work during non-business hours must be approved in advance.
• The resource may occasionally be required to attend onsite meetings or work sessions in New Brunswick with reasonable notice.
• The individual will be required to sign a non-disclosure agreement and complete the Department's Privacy Training prior to commencing the assignment.

Ideal Candidate Profile

The ideal candidate is a senior Business Analyst with deep experience in Canadian healthcare and digital health transformation. They combine strong Business Intelligence expertise with proven ability to bridge the gap between clinical stakeholders, technical teams, and executive leadership. Experience with large-scale clinical information system implementations and provincial health system modernization is essential. The candidate must excel at requirements elicitation, workflow documentation, and leading UAT cycles in complex multi-stakeholder environments.