Business Analyst @Arcsen
Data and Analytics
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] Business Analyst @Arcsen

2d ago - Arcsen is hiring a remote Business Analyst. πŸ’Έ Salary: unspecified πŸ“Location: Worldwide

Role Description

Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements β€” from discovery through to UAT and handover.

You'll work alongside senior BAs, solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions. This is a hands-on delivery role with room to grow into solution design and presales.

Responsibilities:

  • Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives.
  • Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans.
  • Translate business requirements into functional specifications that solution and technical teams can build against.
  • Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements.
  • Manage UAT cycles β€” coordinating test scripts, tracking defects, and driving sign-off.
  • Maintain backlogs and requirement traceability across the project lifecycle.
  • Support presales and scoping activities, including effort estimation and proposal input.
  • Act as a communication bridge between client stakeholders and the delivery team throughout the engagement.

Qualifications

  • 3+ years of business analysis experience, or 2+ years working specifically on Salesforce implementations.
  • Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud).
  • Proven ability to write structured requirements documentation β€” BRDs, user stories, acceptance criteria.
  • Experience facilitating workshops and managing client-facing communication with confidence.
  • Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery.
  • Strong analytical thinking and attention to detail.
  • Excellent written and spoken English; Arabic is an advantage given our regional client base.

Requirements

  • Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs) - Nice to have.
  • Experience with MuleSoft, Agentforce, or data migration projects - Nice to have.
  • Exposure to one or more of our core industries (automotive, retail, education, airline, public sector) - Nice to have.
  • Prior experience at a consulting or implementation partner - Nice to have.

Benefits

  • Work on high-impact Salesforce transformations for leading regional brands.
  • Structured BA practice with frameworks, mentorship, and a clear progression path.
  • Exposure across multiple industries and the full Salesforce platform.
  • A collaborative team that invests in capability building.
  • Attractive packages and performance compensation.
  • Full work comfort, ability to work remotely from any place.
  • Health insurance package. We care about your health and well-being.
  • Paid-time off and holidays. Giving our professionals the flexibility & responsibility to manage their times.
Before You Apply
️
worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Business Analyst @Arcsen
Data and Analytics
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago
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worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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