[Hiring] Business Analyst @Kentro

Role Description

Kentro is hiring for a remote Business Analyst to support our Veterans Affairs ESOM contract. The Business Analyst supports transition activities for the CMDB and Change Control workstreams by gathering and documenting requirements, evaluating operational processes, and contributing to cost-benefit analysis under the direction of the Senior Business Analyst and Project Manager. This role works closely with both VA Infrastructure Operations (IO) stakeholders and Kentro delivery staff to ensure accurate documentation and traceability.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours; occasional travel to VA sites as required.

Responsibilities

• Gather, compile, and document business and technical requirements from VA IO stakeholders and subject matter experts.
• Support cost-benefit assessments by collecting and organizing data from cost estimators and technical staff.
• Analyze current-state IT processes related to SCM, CMDB, and Change Control; identify trends, errors, and data gaps.
• Develop alternate data depictions and visualizations to highlight issues and support decision-making.
• Produce clear, structured summary reports documenting findings, gaps, and recommendations.
• Collaborate with the Senior Business Analyst, Process Analyst, and architects to maintain alignment across workstreams.
• Assist with documentation of to-be process benefits in narrative, graphic, and oral formats as directed.

Qualifications

• 5+ years of program analysis experience on federal IT contracts.
• Bachelor's degree in Computer Science, Engineering, Math, or equivalent. An additional 8 years of relevant experience may be substituted for the education requirement for a total of 13+ years of relevant experience.
• Demonstrated ability to use source data to evaluate program and operational effectiveness.
• Proficiency with qualitative and quantitative analytical methods; ability to synthesize findings into actionable recommendations.
• Strong data manipulation skills using Microsoft Excel or similar tools; experience producing program status reports.
• Effective written and verbal communication skills for reporting to both technical and non-technical stakeholders.

Preferred Qualifications

• Prior experience on VA IT programs or within a Department of Veterans Affairs contract.
• Familiarity with ServiceNow reporting, dashboards, or SPM for program tracking purposes.
• Experience supporting CMDB, ITSM, or Change Management transition efforts.
• PMI or IIBA entry-level certification, or equivalent coursework.

Clearance Requirement

• US Citizen or Green card holder.
• Willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated ID requirements: ID requirements .
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• Education reimbursement for certifications, degrees, or professional development.
• Flexibility for professional growth and networking opportunities.
• Commitment to incorporating fun into every day with activities – virtual and in-person.
• Support for community involvement through charity events.

Company Description

Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

• Three ISO certifications (27001:2013, 20000-1:2011, 9001:2015).
• Two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

• Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
• Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award.