[Hiring] Business Analyst @Motorola Solutions

Role Description

The Business Analyst will play a critical role in providing enterprise-level support and service for company products and ensuring operational performance meets program and delivery standards. This role focuses on translating business functions into system requirements, generating key data-driven reports, and developing integrated business analyses to inform strategic decision-making across the organization.

Client Service & Relationship Management:

• Plan and oversee enterprise-level support and service activities for designated clients.
• Act as the single point of contact to coordinate service incident resolution.
• Manage technical issue escalations and drive proactive support mechanisms to minimize client downtime.

Data Analysis & Reporting:

• Generate ad hoc reports and regular datasets for end-users utilizing system tools, database, and data warehouse queries and scripts.
• Integrate data from multiple sources to produce required data elements.

System & Tool Maintenance:

• Program and maintain report forms, information dashboards, data generators, canned reports, and other end-user information portals or resources.
• Create specifications for reports based on business requests.

Business Process Improvement:

• Determine and document operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.

Requirements & Workflow Documentation:

• Construct workflow charts and diagrams, study system capabilities, and write detailed specifications.

Strategic Analysis:

• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Interpret, evaluate, and interrelate research data to develop integrated business analyses and projections for incorporation into strategic decision-making.

Control Implementation:

• Recommend and implement controls by identifying problems and writing improved procedures and process modifications.

Qualifications

• SaaS Expertise: Deep technical knowledge of enterprise SaaS products with a proven ability to investigate, replicate, and resolve complex system issues.
• Systems Optimization: Demonstrated success in analyzing current practices and designing effective modifications to enhance system performance.
• Analytical Reporting: Strong technical reporting skills, including the ability to synthesize complex data sets into clear summaries and trend analyses.
• Business Intelligence: Professional experience developing integrated business analyses and long-term projections.
• Relationship Management: Exceptional communication skills with a focus on managing client relationships and collaborating cross-functionally with Sales and Support teams.
• Master's Degree in a relevant field.

Requirements

• Bachelor’s Degree in a relevant field OR 3 Years in a Business Analyst Capacity.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel Requirements: Under 10%.
• Relocation Provided: None.
• Position Type: Experienced.
• Referral Payment Plan: Yes.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• and more!