[Hiring] Business Analyst @Grant Street Group

Role Description

If you have a curious sort of disposition, are great at explaining things, and can demonstrate the ability to help customers learn how to apply our cloud-based software applications, then keep reading!

Grant Street Group continues to anticipate the growth of its SaaS model to our public sector clients. Whether it is tax processing or electronic payments, we have tools to make government work better.

We are looking for talented folks who:

• Want to know why things work the way they do.
• Excel at explaining things with the right amount of detail.
• Are capable communicators with the spoken and written word.
• Know how to collaborate within a team environment.
• Are dedicated learners with the ability to use software.

There is some travel required to meet face-to-face with clients and colleagues: applicants should be comfortable with approximately 10-15% travel. If you live (or want to) in Pittsburgh, you can work in our downtown headquarters.

We reward teamwork, professional excellence, and individual responsibility. Using the best collaboration tools available, we offer a technology-rich work environment that makes it possible for us to support on-site and telecommuting positions tailored to the needs of our employees.

The core function of our role at Grant Street Group is to be a liaison between our developers and our clients, and this requires us to wear many different hats.

So what do all of these “hats” really mean?

• Problem Solving: Every day you work to solve complex problems. When you analyze a calculation, investigate the cause of a bug, or propose a new process you are venturing into unfamiliar territory to find a solution.
• Client support: When a customer has a question, problem, or suggestion, they come to you! You are known as a subject matter expert and our clients rely on that expertise regularly.
• Prioritization: Our software is ever-changing. With that comes the need to prioritize what, when, and how changes are made.
• Technical Specifications: It’s your job to convey to the developers what changes need to be made.
• Testing: When a developer completes a change, you get to test it out (in a beta environment) to ensure that it’s working correctly.
• Implementations: Since you’re a subject matter expert, you coordinate with new clients to configure the software to best fit their needs.
• Training: Helping clients learn about how our software works is also part of your role.

Does this sound exciting and overwhelming at the same time? Most of us thought so too. If you haven’t had experience in this area before, know that many of us lacked business analyst experience before we came to Grant Street Group. What we did have was intellectual curiosity and a passion for problem solving.

So now that you know what we do, why are you a great fit? You’ve probably spent a large majority of your life asking “Why” and then making sure that you figure out the answer.

Before you begin the interview process, keep in mind that we have a tendency to pay special attention to those that put in extra effort in their applications. We are radical proponents of the belief that you are more than just a resume.

Qualifications

• Strong academic performance.
• Great writers.
• Ability to engage others in meaningful, fun, and entertaining conversations.

Requirements

• Approximately 10-15% travel required.
• Experience in business analysis is a plus but not mandatory.

Benefits

• Technology-rich work environment.
• Support for on-site and telecommuting positions.

Company Description

Grant Street Group is focused on providing tools to make government work better through its SaaS model.