[Hiring] Business Analyst 4 @Comcast
Business Analyst 4 @Comcast
Data and Analytics
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] Business Analyst 4 @Comcast

2d ago - Comcast is hiring a remote Business Analyst 4. πŸ’Έ Salary: unspecified πŸ“Location: Worldwide

Role Description

Do you work well virtually? Are you an inspiring leader? Do you know how to manage operations while simultaneously working in partnership with others, designing a future-state technical architecture and business processes? If you can answer β€˜yes’ to these questions, then read on!

As an Analyst 4 within the Operations Solutions team, you will be an individual contributor who will serve as a triage lead across multiple billing platforms. You will:

  • Own complex P1/P2 incident investigations.
  • Drive incident command during assigned rotations.
  • Mentor Analysts 3.
  • Partner with engineering/platform and product teams to prevent recurrence through automation and systemic fixes.
  • Create and modify complex queries.
  • Work tickets for customer account issues validating data to ensure accuracy and quality.
  • Test new products, offer constructs, and system enhancements.
  • Lead cross-departmental meetings.
  • Identify opportunities for automation and efficiency.
  • Assist in the standardization of policies and procedures.

Qualifications

  • Experience in production support/triage for billing or large consumer platforms.
  • Advanced skills in incident management, SQL, and log forensics.
  • Demonstrated leadership during P1/P2 events.
  • Strong domain depth and understanding of usage/rating/invoicing lifecycles.
  • Strong collaboration ability to facilitate collaboration between Triage and Tier 2 teams.
  • Analytical skills to test system enhancements related to the billing system Triage team.
  • Strong attention to detail to monitor ticketing queues for trends and issues.
  • Ability to provide feedback to peers on known issues or training needs.
  • SQL or query knowledge to run reports for current issues.

Requirements

  • Log analysis: ability to read, interpret, and trace issues through logs.
  • Working knowledge of ticketing/workflow tools: Jira and/or ServiceNow.
  • Ability to structure problem statements, isolate variables, and communicate hypotheses and findings effectively.
  • Incident prioritization: can assess impact + urgency and assign P1–P4 correctly.
  • Ticketing discipline: creates clear, complete tickets (ServiceNow/Jira etc.).
  • Advanced troubleshooting: can gather evidence (logs, screenshots, timestamps) and do first checks.
  • Monitoring awareness: understands alerts/dashboards and can spot duplicates/noise.
  • Advanced SQL Knowledge.
  • Advanced analytical, documentation, process improvements, problem solving and communication skills.
  • Ability to shift priorities swiftly based on business demands.
  • Advanced interpersonal skills.
  • Ability to work with a cross-functional mindset.
  • Demonstrate highly developed critical thinking skills.
  • Advanced organization and time management skills.

Benefits

  • Array of options, expert guidance, and always-on tools personalized to meet the needs of your reality.
  • Support physically, financially, and emotionally through big milestones and everyday life.

Education

  • Bachelor's Degree preferred, but Comcast may consider applicants with a combination of coursework and experience or extensive related professional experience.

Certifications

  • Relevant Work Experience: 7-10 Years.
Before You Apply
️
worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Business Analyst 4 @Comcast
Data and Analytics
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago
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️
worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 145,000+ Remote Jobs