[Hiring] Associate Director, Patient Assistance Program Performance & Insights @Boehringer Ingelheim

Role Description

The Associate Director, Patient Assistance Program (PAP) Performance & Insights is accountable for leading the performance governance, analytics, and insight-generation capabilities supporting the Boehringer Ingelheim Cares Foundation Patient Assistance Program. This role serves as the independent owner of PAP performance intelligence, data governance, data quality, and continuous improvement.

• Establishes and maintains the Foundation's single source of truth for program performance.
• Provides leadership with transparent, audit-defensible insights into program effectiveness, operational performance, vendor accountability, and emerging risks.
• Drives performance transparency, risk identification, and data-informed decision making.
• Does not manage day-to-day PAP operations or vendor contracts but is accountable for independent performance oversight, validation, and insight generation.

Qualifications

• Bachelor’s degree required; or advanced degree in business, public health, data analytics, or related field preferred.
• Seven-plus (7+) years of experience in pharmaceutical/healthcare patient support programs, data analytics, or program performance oversight.
• Five to eight (5-8) years of experience with Patient Assistance Programs (PAP), patient services hubs, or similar access programs preferred.
• Demonstrated experience in performance analytics, program oversight, and cross-functional collaboration.
• Strong expertise in data analysis, business intelligence tools (e.g., Excel, Power BI, Tableau), and enterprise data environments.
• Experience with advanced analytics, automation, or AI-enabled tools for insight generation.
• Strong understanding of healthcare compliance requirements, including HIPAA, pharmacovigilance, and PAP regulatory frameworks.
• Experience supporting audit readiness, performance tracking, and governance structures.
• Proven ability to translate data into actionable insights and drive performance improvement initiatives.
• Strong critical thinking skills with a focus on root cause analysis and sustainable solutions.
• Excellent ability to synthesize complex data into clear, executive-ready insights.
• Strong stakeholder management skills across vendors, internal functions, and leadership teams.
• Highly organized and self-directed, with the ability to manage multiple priorities and operate with autonomy.
• Demonstrated ability to drive transparency, accountability, and data integrity in complex environments.
• Excellent judgement and problem-solving skills.
• Demonstrated ability to establish and lead performance governance frameworks in complex healthcare or pharmaceutical environments.
• Proven experience influencing senior leaders and cross-functional stakeholders without direct reporting authority.
• Experience developing executive-level performance reporting, governance scorecards, and Board-level analytics.
• Strong expertise in KPI architecture, data governance, metric standardization, and performance measurement methodologies.
• Demonstrated ability to identify systemic risks and drive performance improvement through data-driven insights.
• Experience leading cross-functional initiatives involving multiple vendors, stakeholders, and enterprise systems.
• Strong strategic thinking and enterprise perspective with the ability to connect performance insights to organizational objectives.

Requirements

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.

Benefits

• Medical, dental, and vision coverage.
• Retirement savings opportunities.
• Paid time off and paid holidays.
• Disability and life insurance benefits.
• Other company-sponsored benefits.