[Hiring] Analytics & Insights Analyst @Reachdesk Ltd

Role Description

As an Analytics & Insights Analyst at Reachdesk, you will sit at the center of the company and turn data into decisions that directly shape how the business grows. Working closely with leaders across Finance, GTM, Product, and Customer teams, you will translate complex data into clear, actionable insights, identifying opportunities, influencing strategy, and driving better commercial outcomes. You will be joining at a pivotal moment as we build a modern, AI-augmented analytics function: defining what matters, establishing reporting the business trusts, and embedding AI into your workflows to scale your impact. Success means moving Reachdesk from a place where data simply exists to one where it drives every key decision.

Responsibilities

• Build and own the analytics layer that powers commercial, financial, product, and customer decision-making at Reachdesk, partnering with Finance, GTM, Product, and Customer Operations.
• Translate ambiguous business questions into clear analyses and recommendations, working directly with leaders to frame the problem, define the metric, deliver the insight, and follow it through to a decision.
• Establish a defined set of trusted, executive-grade dashboards and reports across pipeline, retention, customer health, unit economics, operational performance.
• Embed AI into your own workflow and help others across the organization do the same, using LLMs and modern tooling to accelerate exploration, automate recurring analysis, and generate narratives.
• Run deep-dive analyses on commercial performance across win rates, segment economics, NRR drivers, sourcing margins, gifting attach rates, sales productivity.
• Support Finance and the executive team with board-ready analyses, cohort views, and variance commentary.
• Champion data quality and definitions across the business, raising your hand when numbers disagree.
• Build self-serve analytics where it makes sense, lifting the routine reporting burden off your plate and the business.
• Develop a forward-looking analytics roadmap including what we measure, how we measure it, and where AI changes the workflow.

Qualifications

• 4+ years in an analytics, insights, BI, or strategic-finance role in a fast-paced commercial environment, ideally B2B SaaS or a comparable subscription business.
• Strong SQL and confident working across modern BI tooling (Zoho Analytics, Tableau, Power BI, Sigma, or similar).
• Track record of partnering directly with senior business stakeholders to define the question, deliver the analysis, and influence the decision.
• Practical fluency using LLMs and modern AI tooling day-to-day.
• Genuine commercial intuition: ability to read a P&L, talk through a sales funnel, and reason about retention, unit economics, and segment performance.
• High standards for metric definitions, lineage, and the discipline required to keep numbers trustworthy.
• Excellent written and verbal communication skills.
• Strong sense of ownership and bias to action; comfortable operating with autonomy and ambiguity.

Preferred Qualifications

• Experience in a PE-backed, high-growth SaaS business with monthly board and lender reporting cadences.
• Exposure to multi-stream revenue models (SaaS combined with services, sourcing, marketplace, or fulfilment).
• Familiarity with the Reachdesk-relevant stack of Salesforce, NetSuite, Workato, and a modern BI layer or comparable enterprise tooling.
• Hands-on experience deploying AI agents or analytical copilots in production.
• Background blending finance and commercial analytics (FP&A, RevOps analytics, strategic finance).
• Comfortable operating across time zones.

Benefits

• Competitive salary with generous stock options.
• Pension with employer contributions (NEST).
• Affordable Private Medical Insurance, including mental health support and fast access to care.
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments.
• A genuinely collaborative culture with innovative, fun, and ambitious people.