[Hiring] Analytics Consultant @Foundever®

Role Description

We are seeking a dynamic and experienced Analytics Consultant to support the next phase of growth and innovation for Foundever’s English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills.

• Combine industry knowledge with technical capabilities to deliver analytics & Insight programs for clients.
• Help achieve outcomes including optimizing business processes, enhancing customer experiences, and growing sales/revenue.
• Work closely with internal stakeholders and client teams to design, pitch, and deliver programs across various sectors.
• Leverage expertise in data analysis with strong stakeholder management skills to deliver high impact analysis.

Qualifications

• 2+ years experience working with contact centre data is essential.
• 3+ years of experience in an analytics role, ideally in a BPO setting (desirable but not essential).
• Hands-on expertise in programming languages such as SQL, Python, or R ideally in a cloud computing environment (ideally MS Azure).
• Intermediate to expert knowledge of Power BI data visualization.
• Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential.
• Strong communication skills, both written and verbal, with an ability to influence stakeholders.
• Excellent problem-solving skills and critical thinking ability.
• Ability to work independently and manage multiple projects in a fast-paced environment.

Requirements

• Lead analyst for the delivery of Insight & analytics programs.
• Support with the coordination of project resources and coaching/developing junior team members.
• Develop and deliver presentations to client teams, translating complex analysis into clear, business-friendly language.
• Work with our BI & reporting team to design and fine-tune insight dashboards, reports, and visualizations in Power BI.
• Design and execute experiments (A/B testing) to validate insights and recommendations.
• Partner with clients to understand business objectives and translate them into analytical & insight solutions.
• Present findings of analysis to stakeholders at all levels from Team Managers to C-suite.
• Act as a trusted advisor to both operations and clients, helping them leverage data to achieve their goals.
• Develop insight into initiatives that lead to business process, technology, or service improvements.
• Track the implementation and success of solutions providing feedback and adjustment recommendations when required.
• Stay up-to-date with the latest analytical tools, techniques, and trends to continuously improve the impact and efficiency of analysis.
• Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand services for existing clients.
• Support our Insight & Analytics Director with the development of sales and analytics solutions.

Benefits

• Competitive salary of up to £50K, depending on experience.
• 10% bonus based on company and personal performance.
• 25 day annual leave + standard bank holidays.
• Competitive pension scheme.
• Excellent working conditions and training.
• Opportunities for career growth within a secure and stable organization.