[Hiring] Analytical Support Specialist @TISTA Science and Technology Corporation

Role Description

TISTA is seeking an experienced and dedicated Analytical Support Specialist to join our Chief Management Office. In this role, you will provide comprehensive support to the Business Office-Account Management Section. The position is critical to advancing G-Invoicing and iFAMS.

At TISTA, you’ll do meaningful, mission-driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

• Conduct thorough reviews and substantive analysis of mission-critical FSC SLAs for Other Government Agencies (OGA).
• Develop strategies to enhance the business office functions by leveraging modern-analytical insights.
• Assess past iFAMS trouble tickets for OGA agreements and identify necessary mitigation steps.
• Design, evaluate, create, and analyze over ninety agreements on an annual and ad-hoc basis.
• Formulate and manage procedures, standards, and methods for collecting, processing, analyzing, summarizing, and presenting metrics and performance data.
• Collect, research, and analyze data to produce insightful information.
• Develop and disseminate reports to provide actionable intelligence to management and stakeholders.
• Collaborate with FSC employees and project managers to select meaningful qualitative and quantitative criteria for performance evaluation.
• Independently analyze and evaluate invoicing execution against active OGA agreements.
• Advise management on recommended courses of action when agreements are projected to exceed allocated amounts.
• Research, review, and monitor FSC invoicing against customer obligations, and negotiate adjustments as necessary.

Qualifications

• 10+ years of hands-on experience in managing relevant SLAs and FAs.
• A general proficiency with Momentum desired.
• A general proficiency in Adobe desired.
• Experience in customer management or account management.
• Ability to work independently and perform thorough reviews and analysis of SLAs.
• Proven analytical, writing, organization, and communication skills.
• Ability to manage and prioritize multiple business office functions efficiently.
• Experience in developing SLAs, with a focus on enhancing operational effectiveness.
• Competence in collecting and analyzing data, generating reports, and presenting statistical performance data.
• Experience in using AI tools to improve agreements analysis and change processes.
• Systems administration skills to customize, manage, analyze and report on activity using iFAMS.
• Use of iFAMS workflow and other process tools to better manage approvals and ensure data quality.
• Use of global design standards (e.g., ISO 9001, etc.) for vendor and contract management process design.

Education

• Bachelor’s Degree in Business Administration, English/Journalism, or related field (or equivalent).

Clearance

• The ability to pass a Tier 2/Modest Background Investigation.

Location

• Remote, USA.

Pay Range

• The suggested pay for this position ranges from $130,546 to $145,875.
• The actual salary offer will consider a wide range of factors, including skills, qualifications, experience, and location.
• Certain positions are eligible for additional forms of compensation, such as bonuses.