[Hiring] Analyst, Workforce Management @CVS Health

Role Description

Under general supervision, analyzes service center trends, including:

• Volumes
• Arrival patterns
• Staff productivity
• Resource allocation

Qualifications

• At least 1 year of experience in a service center environment
• Demonstrated analytical and problem-solving skills
• Demonstrated ability to handle multiple assignments competently, accurately and efficiently

Requirements

• 3-5 years experience in high volume customer service environment with actual experience in workforce
• Excellent communication skills
• Ability to learn new software
• Ability to think outside the box
• Ability to obtain and analyze large sets of data
• Experience with forecasting and scheduling in a PBM setting

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility