[Hiring] Analyst II @ACV

Role Description

The Analyst II will support the administration, optimization, integration, and continuous improvement of ACV's human resources technology environment. This role is responsible for maintaining the completeness and accuracy of employee and organizational data across HR applications and integrations while providing advanced technical and functional support.

The Analyst II will have strong technical and analytical abilities and will support complex configuration, reporting, integrations, system administration, troubleshooting, and performance monitoring across HR technology applications. This role will independently analyze incidents and system issues, identify root causes, develop solutions, and coordinate resolution with HR business partners, technical teams, vendors, and other stakeholders.

What you will do:

• Provide advanced technical and functional expertise across HR applications, including Dayforce, TalentQuest, Iron Mountain, and DocuSign.
• Perform complex system configuration, administration, workflow management, reporting, and system enhancements within HR applications.
• Support the integrity, completeness, and accuracy of employee, organizational, payroll, talent, and other HR-related data across systems.
• Monitor and support HRIS integrations and interfaces, identify failures or data issues, perform root-cause analysis, and coordinate timely resolution.
• Independently troubleshoot and resolve complex system issues, determining appropriate solutions and escalating critical incidents when necessary.
• Monitor and manage HRIS tickets, requests, and incidents, communicating significant issues, business impact, and expected resolution timelines to appropriate stakeholders.
• Gather, analyze, and document complex business, functional, and technical requirements for system enhancements, workflows, reporting, and process changes.
• Identify gaps between HR business processes and system capabilities and recommend solutions that improve efficiency, data quality, controls, and user experience.
• Develop complex reports, dashboards, and data analyses to support HR operations, compliance, leadership decision-making, and strategic initiatives.
• Lead or support end-user testing for system enhancements, releases, and implementations; document test scenarios, results, defects, and resolutions.
• Identify opportunities for automation and process improvement that reduce manual work, improve data quality, and create sustainable long-term solutions.
• Support HRIS releases, upgrades, implementations, and other small to medium sized projects, including managing timelines, dependencies, risks, issues, and stakeholder expectations.
• Maintain system documentation, technical and functional specifications, process documentation, training materials, and support procedures.
• Support appropriate security and access controls, data privacy, audit requirements, and regulatory compliance related to HR systems and employee information.
• Partner with vendors and internal technical teams to investigate complex issues, coordinate solutions, and ensure system changes are appropriately tested and implemented.
• Perform other duties as assigned.

Qualifications

• 4 Year / Bachelors Degree - Human Resources, Computer Science, Business Administration, Information Systems, Data Analytics, or a related field preferred.
• 2 year(s) Experience with supporting, administering, configuring, or developing enterprise HR applications, HCM/HRIS platforms, or related business applications and integrations.
• Experience with Dayforce strongly preferred; experience with other enterprise HCM platforms is beneficial.
• Ability to read, write, speak and understand English.
• Strong understanding of HR business processes and the ability to translate business requirements into functional and technical solutions.
• Advanced knowledge of Excel, databases and other analytical tools.
• Ability to work with leadership and thrive on dynamic projects and tight deadlines.
• Strong critical, analytical, and strategic thinking skills with the ability to independently investigate complex problems and develop sustainable solutions.
• Ability to document requirements and business processes.

Physical/Mental Requirements:

• Must be able to remain in a stationary position for 50% or more of the work day.
• Ability to use computer, including typing, navigating software applications, and using a mouse or track pad.
• Able to push, pull, lift, or move up to 20 lbs. as needed.
• Analytical thinking and problem-solving ability.
• Written and oral communication ability.
• Ability to communicate and effectively exchange information.
• Ability to view and interpret information displayed on monitor(s), device screen(s), or physical mediums.

Benefits

• Multiple medical plans including a high deductible, low cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retirement planning through the Company’s 401(k).

Company Description

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.