[Hiring] Analyst, Business - Servicing Treasury @Freedom Mortgage

Role Description

The Servicing Treasury Business Analyst supports and optimizes operations by ensuring processes meet quality, compliance, and performance standards. This role collaborates across teams to drive efficiency, reduce costs, mitigate risk, and improve processes while identifying gaps and supporting audit readiness and system enhancements aligned with regulatory and stakeholder requirements.

• Support Servicing Treasury processes through testing, documentation, procedure development, scripting, and automation initiatives.
• Perform quality control (QC) reviews across team outputs to ensure accuracy, completeness, and adherence to established standards and controls.
• Monitor Servicing Treasury workflows to ensure compliance with internal controls, company policies, and investor/insurer guidelines, including issue identification, escalation, and resolution.
• Identify process risks, inefficiencies, and control gaps; partner with stakeholders to design and implement sustainable solutions.
• Serve as a project coordinator/manager for Servicing Treasury initiatives, including planning, tracking milestones, managing deliverables, and driving timely execution.
• Partner with Change Management and IT to support system enhancements, process improvements, and implementation efforts.
• Support audit readiness and audit automation through documentation, data analysis, and QC validation.
• Build and maintain strong cross-functional relationships; serve as a primary point of contact for Servicing Treasury inquiries and issue resolution.
• Drive continuous improvement by streamlining processes, enhancing reporting accuracy, and improving overall operational efficiency, quality, and consistency.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Qualifications

• Knowledge of servicing treasury functions, LoanServ experience a plus.
• Intermediate Microsoft Office skills.
• Strong written and verbal communication, analytical mindset, and process improvement focus.

Requirements

• Minimum of high school diploma.
• Associate’s degree preferred; relevant experience may substitute.
• 3-4 years’ experience required.

Company Description