[Hiring] Analyst, AI Operations @Themis Solutions Inc.
Apr 03, 2025 - Themis Solutions Inc. is hiring a remote Analyst, AI Operations. đź’¸ Salary: $89,200 to $120,600 cad. đź“ŤLocation: Canada.
Role Description
The Analyst, AI Operations sits within our Customer Support organization. Customer Support and its Workforce Management & Analytics team play a significant role in the overall success of the Customer Success organization, ensuring that our people, tools, and processes are aligned to meet the needs of our customers. The team is driving the business's adoption of AI and this role is directly responsible for operationalizing AI to deliver an exceptional customer experience.
- Manage and optimize customer-facing AI tools
- Refine tools to enhance accuracy and efficiency in customer interactions
- Develop and maintain documentation for AI-related processes and procedures
- Collaborate with teammates in Customer Ed., Support, Tech Escalations, Product, and Operations
- Identify trends in customer interactions across channels to inform resourcing decisions
- Contribute to performance reporting and analysis to improve operations and inform key stakeholders
Qualifications
- Education in Data Science, Library Science, Info Systems, Analytics, Conversational design, or other STEM-related fields
- Experimentation with GenAI prompt engineering
- University research experience or experience in a technical, customer-facing role
- Analytical & critical thinking skills
- Ability to translate complex technical concepts for non-technical audiences
- A bias for action and a strong desire to win as a team
Requirements
- Experience in a Pre-IPO Tech/SaaS organization, or other fast-paced operating environment
- Experience building or fine-tuning AI models or workflows
- Knowledge of scrum, SQL, Python, Dashboarding, and/or Data Visualization
- An interest in increasing access to justice and transforming the legal industry for all
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days
- Flexible time off policy, with an encouraged 20 days off per year
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$89,200 to $120,600 cad
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
